Guest Experience Coordinator – Luxury Hotel Front Desk

Kendrick Recruitment; South Africa; On-site; ZAR 198,000 - 237,000; Full time

Job summary

Kendrick Recruitment is seeking a professional, enthusiastic Junior Assistant Front of House to join a luxury hotel in Tokai, Western Cape. This role is ideal for someone who is passionate about hospitality and eager to develop guest service skills.

You will assist with daily front-of-house operations, welcome guests, help with check-ins/check-outs, handle enquiries, and liaise with housekeeping and reservations to ensure a seamless guest experience.

Qualifications

• Experience in a front-of-house or guest-facing role is advantageous.
• Excellent verbal and written communication skills are essential.
• Professional, friendly and well-presented demeanor required.

Responsibilities

• Assist with the daily operations of the front-of-house department to ensure a smooth and efficient guest experience.
• Welcome guests warmly and professionally, creating a positive first impression upon arrival.
• Assist with guest check-ins, check-outs and general enquiries.
• Provide accurate information regarding hotel facilities, services and local attractions.
• Support the front-of-house team in managing guest requests and special arrangements.
• Liaise with housekeeping, reservations and other departments to ensure effective communication and service delivery.
• Handle guest concerns and requests promptly, escalating matters to senior team members when necessary.
• Maintain high standards of presentation, professionalism and guest service at all times.
• Assist with administrative duties and ensure that relevant guest information is recorded accurately.

Skills

Guest service passion

Communication skills

Team player

Multitasking

Job description

Kendrick Recruitment is seeking a professional, enthusiastic Junior Assistant Front of House to join a luxury hotel in Tokai, Western Cape. This role is ideal for someone who is passionate about hospitality and eager to develop guest service skills.

You will assist with daily front-of-house operations, welcome guests, help with check-ins/check-outs, handle enquiries, and liaise with housekeeping and reservations to ensure a seamless guest experience.