Luxury Hotel Operations Manager - Guest Experience & Profit

Placements24

Johannesburg

On-site

ZAR 1,200,000 - 1,800,000

Full time

4 days ago

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Benefits offered by this job

Competitive annual salary

Performance bonuses

Health insurance

Career development

Employee discounts

Generous leave

Relocation assistance

Job summary

Placements24 seeks an experienced Luxury Hotel Operations Manager to oversee daily operations of a flagship hotel in Johannesburg, Gauteng. You will lead a diverse team, drive guest satisfaction, optimize profitability, and ensure seamless service across all departments in a fast-paced luxury environment.

The role requires strategic thinking, strong leadership, and a proactive approach to problem solving, with a focus on delivering exceptional guest experiences and maintaining the hotel's

Qualifications

5+ years in hotel management, preferably luxury segment
Proven track record of profitability and guest satisfaction
Strong leadership, communication and budgeting skills
Familiarity with PMS/POS and financial reporting

Responsibilities

Oversee front desk, housekeeping, F&B, banqueting, and maintenance.
Develop strategic operational plans to maximise efficiency and guest satisfaction.
Manage budgets, P&L, and control costs while upholding quality.
Lead and develop department heads and staff for high performance.
Ensure compliance with health, safety and hygiene regulations.

Skills

Leadership

Strategic thinking

Communication

Budgeting

PMS/POS

Guest service

MS Office

Education

Bachelor's in Hospitality Management

Tools

PMS

POS

Excel

Job description

The role requires strategic thinking, strong leadership, and a proactive approach to problem solving, with a focus on delivering exceptional guest experiences and maintaining the hotel's

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