Luxury Hotel Operations Director

Kendrick Recruitment; Hout Bay; On-site; ZAR 1,000,000 - 1,800,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Head of Operations for a luxury boutique hotel in Constantia, Western Cape. You will lead all operational departments, drive service excellence and ensure adherence to brand standards across the property.

The role requires a hands-on leader with strong financial acumen, superb people skills and a passion for delivering memorable guest experiences while maintaining cost controls and high safety standards. Salary is negotiable depending on experience.

Qualifications

• Proven experience in a senior operational management role within a luxury hotel or boutique hospitality environment.
• Strong leadership, organisational and problem-solving skills.
• Excellent financial management and cost-control abilities.
• Exceptional communication and interpersonal skills.
• Hands-on approach with the ability to manage multiple departments effectively.
• Strong understanding of luxury hospitality standards and guest service excellence.

Responsibilities

• Oversee the daily operations of the property, ensuring smooth and efficient departmental performance.
• Lead, motivate and manage departmental teams to maintain exceptional service standards.
• Monitor operational budgets, control costs and drive profitability.
• Ensure compliance with company policies, health and safety regulations, and hospitality standards.
• Maintain high standards of guest satisfaction and handle escalated guest concerns professionally.
• Work closely with management to implement operational strategies and improve performance.
• Monitor staff performance, support training and development, and promote a positive working environment.
• Ensure the property is consistently maintained to the highest standards.

Job description

Kendrick Recruitment is seeking an experienced Head of Operations for a luxury boutique hotel in Constantia, Western Cape. You will lead all operational departments, drive service excellence and ensure adherence to brand standards across the property.

The role requires a hands-on leader with strong financial acumen, superb people skills and a passion for delivering memorable guest experiences while maintaining cost controls and high safety standards. Salary is negotiable depending on experience.