Luxury Boutique Hotel Junior Guest Services Manager

HotelJobs; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Kendrick Recruitment is seeking a professional Junior House Manager / Assistant Concierge to join a prestigious luxury boutique hotel in Cape Town. The role focuses on delivering exceptional guest experiences and supporting daily hotel operations in a high-end environment.

Based in Cape Town, the position offers exposure to luxury hospitality, opportunities to coordinate guest arrivals, concierge services and collaborative work with housekeeping and front office teams.

Qualifications

• Experience in luxury hotel, boutique property or high-end hospitality.
• Strong guest relations and communication skills.
• Excellent organisational abilities and attention to detail.
• Polished, professional and service-driven approach.
• Ability to multitask, work under pressure and take initiative.
• Good administrative and computer skills.
• Proactive attitude and passion for hospitality.
• Flexibility to work shifts, weekends and public holidays.

Responsibilities

• Assist with the daily management of hotel operations, ensuring exceptional service standards.
• Welcome guests, coordinate arrivals and departures, and provide personalised assistance throughout their stay.
• Support concierge services, including restaurant reservations, transfers, tours and guest activities.
• Anticipate guest needs and handle requests, enquiries and complaints professionally.
• Liaise with housekeeping, front office and other departments to ensure seamless service delivery.
• Assist with staff coordination, operational administration and maintaining high presentation standards.
• Build strong relationships with guests and service providers to enhance the overall guest experience.
• Support management in maintaining the hotel's luxury standards and operational efficiency.

Skills

Guest relations

Organization

Communication

Multitasking

Admin skills

Job description

Kendrick Recruitment is seeking a professional Junior House Manager / Assistant Concierge to join a prestigious luxury boutique hotel in Cape Town. The role focuses on delivering exceptional guest experiences and supporting daily hotel operations in a high-end environment.

Based in Cape Town, the position offers exposure to luxury hospitality, opportunities to coordinate guest arrivals, concierge services and collaborative work with housekeeping and front office teams.