Head of Operations

Kendrick Recruitment; Hout Bay; Presencial; ZAR 1 000 000 - 1 800 000; Tempo integral

Resumo da oferta

Kendrick Recruitment is seeking an experienced Head of Operations for a luxury boutique hotel in Constantia, Western Cape. You will lead all operational departments, drive service excellence and ensure adherence to brand standards across the property.

The role requires a hands-on leader with strong financial acumen, superb people skills and a passion for delivering memorable guest experiences while maintaining cost controls and high safety standards. Salary is negotiable depending on experience.

Qualificações

• Proven experience in a senior operational management role within a luxury hotel or boutique hospitality environment.
• Strong leadership, organisational and problem-solving skills.
• Excellent financial management and cost-control abilities.
• Exceptional communication and interpersonal skills.
• Hands-on approach with the ability to manage multiple departments effectively.
• Strong understanding of luxury hospitality standards and guest service excellence.

Responsabilidades

• Oversee the daily operations of the property, ensuring smooth and efficient departmental performance.
• Lead, motivate and manage departmental teams to maintain exceptional service standards.
• Monitor operational budgets, control costs and drive profitability.
• Ensure compliance with company policies, health and safety regulations, and hospitality standards.
• Maintain high standards of guest satisfaction and handle escalated guest concerns professionally.
• Work closely with management to implement operational strategies and improve performance.
• Monitor staff performance, support training and development, and promote a positive working environment.
• Ensure the property is consistently maintained to the highest standards.

Descrição da oferta de emprego

Kendrick Recruitment is seeking an experienced Head of Operations for a luxury boutique hotel in Constantia, Western Cape.

The ideal candidate will have strong leadership skills, excellent operational knowledge and a passion for delivering exceptional guest experiences while maintaining high standards across all departments.

Key Responsibilities:

• Oversee the daily operations of the property, ensuring smooth and efficient departmental performance.
• Lead, motivate and manage departmental teams to maintain exceptional service standards.
• Monitor operational budgets, control costs and drive profitability.
• Ensure compliance with company policies, health and safety regulations, and hospitality standards.
• Maintain high standards of guest satisfaction and handle escalated guest concerns professionally.
• Work closely with management to implement operational strategies and improve performance.
• Monitor staff performance, support training and development, and promote a positive working environment.
• Ensure the property is consistently maintained to the highest standards.

Requirements:

• Proven experience in a senior operational management role within a luxury hotel or boutique hospitality environment.
• Strong leadership, organisational and problem-solving skills.
• Excellent financial management and cost-control abilities.
• Exceptional communication and interpersonal skills.
• A hands-on approach with the ability to manage multiple departments effectively.
• A strong understanding of luxury hospitality standards and guest service excellence.

Salary: Negotiable, depending on experience.

If you do not hear from us within 7 working days, please consider your application unsuccessful.