Luxury Hospitality Operations Lead

The Southern Sun Group; Hermanus; On-site; ZAR 720,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Performance-based incentives

International transfer opportunities

Job summary

The Southern Sun Group in Hermanus, South Africa, seeks a Hospitality Operations Manager to oversee daily hotel operations across front desk, housekeeping, and F&B to deliver seamless, luxury guest experiences.

The ideal candidate holds a Bachelor's degree in Hospitality Management, with 5–7 years in hotel operations and proven leadership, budgeting, and PMS/MS Office proficiency. Flexibility for weekends and peak seasons is required.

Qualifications

• Bachelor's Degree in Hospitality Management is mandatory.
• 5–7 years of progressive experience in hotel operations or hospitality management.
• Experience managing large teams and operating budgets in luxury environments.

Responsibilities

• Oversee daily operations across all departments to ensure luxury service standards.
• Manage departmental budgets, monitor labor costs, and implement cost-control measures.
• Lead, mentor, and evaluate staff to foster continuous improvement and high morale.
• Coordinate with maintenance and housekeeping to keep property standards impeccable.
• Analyze guest feedback and implement corrective actions to enhance guest experience.
• Ensure compliance with local health, safety, and licensing regulations.

Skills

Leadership

Communication

Budgeting

PMS & MS Office

Guest relations

Education

Bachelor's Degree in Hospitality Management

Tools

PMS

Microsoft Office

Job description

The Southern Sun Group in Hermanus, South Africa, seeks a Hospitality Operations Manager to oversee daily hotel operations across front desk, housekeeping, and F&B to deliver seamless, luxury guest experiences.

The ideal candidate holds a Bachelor's degree in Hospitality Management, with 5–7 years in hotel operations and proven leadership, budgeting, and PMS/MS Office proficiency. Flexibility for weekends and peak seasons is required.