Luxury Hotel Ops Lead - Rooms and Guest Services

JVR Software

Cape Town

Remote

ZAR 1,000,000 - 1,800,000

Full time

2 days ago

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Job summary

HotelJobs in South Africa is seeking an experienced Operations Manager for a ultra-luxury sea-front property in Sea Point. The role leads Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry, ensuring exceptional guest experiences and adherence to brand standards.

International exposure and pre-opening expertise are highly valued. The ideal candidate has a strong Rooms Division background, proven leadership of large teams, and a strategic focus on cost control and

Qualifications

Minimum 5 years progressive hotel operations experience, incl. at least 2-3 years in management.
Experience in luxury international hotels and pre-opening projects.
Strong financial awareness and cost-control abilities.
Excellent analytical, communication, and organisational skills.
Proven ability to lead large diverse teams under pressure.

Responsibilities

Oversee Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry.
Develop strategies to improve guest experience and operational efficiency.
Lead department heads and ensure accountability.
Support pre-opening planning and recruitment.
Maintain international brand standards and SOPs.
Report to General Manager on performance and budgets.