Lux Front Office Leader for 5-Star Property

HotelJobs; Hermanus; Vor Ort; ZAR 480.000 - 600.000; Vollzeit

Zusammenfassung

HotelJobs in Hermanus is seeking a polished Front Office Duty Manager to lead the front office of a luxury 5-star property. You will deliver warm, personalised service while maintaining operational control and staff leadership.

The role requires a hospitality diploma or higher, at least six years in hospitality with 2–4 in a similar role, and advanced Opera PMS knowledge. Strong English, organisational and guest-relations skills are essential.

Qualifikationen

• Hospitality diploma or higher qualification.
• Minimum 6 years in hospitality with 2–4 years in a similar role.
• Previous Front Office or Assistant Front Office Manager experience.
• Proven experience within a 5-star hotel environment.
• Advanced knowledge of Opera PMS and computer systems.

Aufgaben

• Oversee the day-to-day front office operation and uphold exceptional service standards.
• Lead; develop and motivate the front office team.
• Ensure seamless communication between departments.
• Manage guest enquiries, feedback and complaints professionally.
• Maintain accurate billing, stock control and departmental costs.
• Manage staff scheduling, performance and adherence to operational procedures.
• Ensure a welcoming, personalised and memorable guest experience.

Kenntnisse

Leadership

Front Office Operations

Guest Service

Communication

Staff Scheduling

Ausbildung

Hospitality diploma or higher

Tools

Opera PMS

Jobbeschreibung

HotelJobs in Hermanus is seeking a polished Front Office Duty Manager to lead the front office of a luxury 5-star property. You will deliver warm, personalised service while maintaining operational control and staff leadership.

The role requires a hospitality diploma or higher, at least six years in hospitality with 2–4 in a similar role, and advanced Opera PMS knowledge. Strong English, organisational and guest-relations skills are essential.