Front Office Duty Manager

HotelJobs; Hermanus; On-site; ZAR 480,000 - 600,000; Full time

Job summary

HotelJobs in Hermanus is seeking a polished Front Office Duty Manager to lead the front office of a luxury 5-star property. You will deliver warm, personalised service while maintaining operational control and staff leadership.

The role requires a hospitality diploma or higher, at least six years in hospitality with 2–4 in a similar role, and advanced Opera PMS knowledge. Strong English, organisational and guest-relations skills are essential.

Qualifications

• Hospitality diploma or higher qualification.
• Minimum 6 years in hospitality with 2–4 years in a similar role.
• Previous Front Office or Assistant Front Office Manager experience.
• Proven experience within a 5-star hotel environment.
• Advanced knowledge of Opera PMS and computer systems.

Responsibilities

• Oversee the day-to-day front office operation and uphold exceptional service standards.
• Lead; develop and motivate the front office team.
• Ensure seamless communication between departments.
• Manage guest enquiries, feedback and complaints professionally.
• Maintain accurate billing, stock control and departmental costs.
• Manage staff scheduling, performance and adherence to operational procedures.
• Ensure a welcoming, personalised and memorable guest experience.

Skills

Leadership

Front Office Operations

Guest Service

Communication

Staff Scheduling

Education

Hospitality diploma or higher

Tools

Opera PMS

Job description

FRONT OFFICE DUTY MANAGER ? Hermanus | Western Cape

Create exceptional guest experiences in a luxury hospitality environment. We are seeking a polished, service-driven Front Office Duty Manager to lead the front office operation at an exclusive 5-star property. This role is ideal for an experienced hospitality professional who combines warm, personalised guest service with strong leadership, operational control and attention to detail.

Key Responsibilities

• Oversee the day-to-day front office operation and uphold exceptional service standards.
• Lead; develop and motivate the front office team.
• Ensure seamless communication between departments.
• Manage guest enquiries, feedback and complaints professionally.
• Maintain accurate billing, stock control and departmental costs.
• Manage staff scheduling, performance and adherence to operational procedures.
• Ensure a welcoming, personalised and memorable guest experience.

What We’re Looking For

• A hospitality diploma or higher qualification.
• At least 6 years’ hospitality experience, including 2–4 years in a similar role.
• Previous Front Office or Assistant Front Office Manager experience.
• Proven experience within a 5-star hotel environment.
• Advanced knowledge of Opera PMS and computer systems.
• Excellent spoken and written English.
• Strong organisational, leadership and interpersonal skills.
• A genuine passion for luxury hospitality and service excellence.

Are you ready to lead with confidence and make every guest stay exceptional?