Senior Front Desk Leader - Luxury Guest Services

Helderberg Personnel; Somerset West; Vor Ort; ZAR 280.000 - 400.000; Vollzeit

Zusammenfassung

Helderberg Personnel seeks a key guest-facing leader to oversee Reception operations during assigned shifts, guiding the team to maintain luxury 5-star standards across service, admin and financial procedures.

The role requires 3–5 years of Front Office experience in a luxury 4/5-star hotel with 1–2 years in a supervisory role, and a hospitality qualification. Protel PMS knowledge is highly advantageous. Relocation to Somerset West is considered.

Qualifikationen

• 3–5 years front office experience in a luxury 4/5-star hotel
• 1–2 years in supervisory or senior leadership role
• Qualification in hospitality/hotel management or tourism

Aufgaben

• Oversee smooth Reception operations during shifts as senior contact in the Front Office Manager's absence
• Manage check-ins, check-outs, guest accounts and golf-related transactions in the property management system
• Lead and supervise team members, resolve guest queries or complaints, upsell hotel facilities
• Balance cash, manage floats, and ensure strict control over financial transactions and end-of-shift procedures

Kenntnisse

Front Office experience

Supervisory leadership

Guest service excellence

Ausbildung

Hospitality/hotel management/tourism qualification

Tools

Protel

Jobbeschreibung

Helderberg Personnel seeks a key guest-facing leader to oversee Reception operations during assigned shifts, guiding the team to maintain luxury 5-star standards across service, admin and financial procedures.

The role requires 3–5 years of Front Office experience in a luxury 4/5-star hotel with 1–2 years in a supervisory role, and a hospitality qualification. Protel PMS knowledge is highly advantageous. Relocation to Somerset West is considered.