Luxury Front Desk Lead — Guest Experience

HotelJobs; Somerset West; On-site; ZAR 360,000 - 420,000; Full time

Job summary

HotelJobs is seeking an experienced Head Receptionist for a luxury estate/hotel near Somerset West. You will lead the Front Office team, ensuring seamless guest experiences and adherence to five‑star standards.

Responsibilities include managing shifts, resolving guest requests, and maintaining professional standards. A hospitality/Front Office qualification and 3–5 years in luxury Front Office are required; Protel experience is advantageous.

Qualifications

• 3–5 years' experience in Front Office within a luxury hotel environment.
• 1–2 years' experience in a senior receptionist/supervisory role.
• Protel experience advantageous.
• Strong communication and organisational skills.

Responsibilities

• Oversee reception operations during assigned shifts to ensure smooth functioning.
• Lead, supervise and support Reception team to complete duties accurately.
• Act as senior point of contact in absence of Front Office Manager.
• Ensure guests receive warm, professional and personalised service.
• Maintain proactive presence at Reception during peak periods.

Skills

Front Office leadership

Guest service excellence

Communication

Team motivation

Education

Hospitality/Front Office qualification

Tools

Protel

Job description

HotelJobs is seeking an experienced Head Receptionist for a luxury estate/hotel near Somerset West. You will lead the Front Office team, ensuring seamless guest experiences and adherence to five‑star standards.

Responsibilities include managing shifts, resolving guest requests, and maintaining professional standards. A hospitality/Front Office qualification and 3–5 years in luxury Front Office are required; Protel experience is advantageous.