Guest Services Coordinator

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical and life insurance

Training and advancement

Employee discounts on accommodation &d

Friendly team environment in a scenic,

Job summary

Placements24 in Queenstown (Eastern Cape) seeks a Guest Services Coordinator to manage front-of-house operations and ensure guests have a warm, seamless stay. You will be the primary contact for inquiries, requests and feedback, coordinating with other departments to resolve issues and maintain high service standards.

The role involves check-in/check-out, staff training support, and maintaining guest records using a PMS while delivering exceptional hospitality in a dynamic environment.

Qualifications

• Previous experience in a guest services, front desk, or hospitality role is essential.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with property management systems (PMS) and standard office software.
• Ability to multitask and remain calm and professional under pressure.

Responsibilities

• Manage guest arrivals and departures, ensuring a seamless and welcoming experience.
• Handle guest inquiries, requests, and resolve complaints efficiently and courteously.
• Coordinate with housekeeping, maintenance, and food & beverage departments to fulfill guest needs.
• Maintain accurate guest records and manage reservations using the property management system.
• Provide information about local attractions, activities, and services.
• Assist in training new front desk staff and support team members.
• Ensure the lobby and reception area are always presentable and well-stocked.

Skills

Excellent communication

Customer service

Front desk experience

Hospitality mindset

Multitasking under pressure

Tools

PMS (Property Management System)

MS Office

Job description

About the Role

Our client is seeking a highly organized and detail-oriented Guest Services Coordinator to manage front-of-house operations and ensure exceptional guest experiences at their property in Queenstown . This role is crucial for providing a warm welcome, efficient check-in/check-out process, and attentive service throughout a guest's stay. You will be the primary point of contact for guest inquiries, requests, and feedback, working collaboratively with other departments to resolve issues promptly and maintain high service standards. The ideal candidate is passionate about hospitality, possesses excellent communication skills, and thrives in a dynamic environment, contributing significantly to the positive reputation and guest satisfaction of the establishment, ensuring every visitor feels valued and well-attended.

Key Responsibilities

• Manage guest arrivals and departures, ensuring a seamless and welcoming experience.
• Handle guest inquiries, requests, and resolve complaints efficiently and courteously.
• Coordinate with housekeeping, maintenance, and food & beverage departments to fulfill guest needs.
• Maintain accurate guest records and manage reservations using the property management system.
• Provide information about local attractions, activities, and services.
• Assist in training new front desk staff and support team members.
• Ensure the lobby and reception area are always presentable and well-stocked.

Requirements

• Previous experience in a guest services, front desk, or hospitality role is essential.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with property management systems (PMS) and standard office software.
• Ability to multitask and remain calm and professional under pressure.
• A positive attitude and a genuine desire to assist guests.

Benefits

• Competitive salary and potential for seasonal bonuses.
• Comprehensive medical and life insurance coverage.
• Opportunities for training and advancement within the hospitality industry.
• Employee discounts on accommodation and dining.
• A friendly and supportive team environment in a scenic location.