Lux Front Desk Concierge – 4–5★ Hotel with OPERA

President Hotels; South Africa; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Medical and pension contributions

Great team culture

Job summary

The President Hotel is seeking a Hotel Receptionist to deliver exceptional guest service at a busy Front Office. You will welcome guests, handle check-ins and check-outs with OPERA PMS, and assist with queries while maintaining accurate profiles and billing.

Proven experience in a 4- or 5-star hotel environment and strong communication skills are essential. Shift work, including weekends and public holidays, is required to maintain smooth hotel operations.

Qualifications

• Matric certificate and hospitality qualification preferred.
• Minimum 2 years in hotel front office or reception.
• Strong OPERA PMS experience is essential.
• Good computer literacy and guest service skills.

Responsibilities

• Welcoming guests with warmth, professionalism, and confidence.
• Managing check-ins and check-outs using OPERA PMS efficiently.
• Assisting guests with requests and information.
• Handling guest complaints professionally and promptly.
• Ensuring accurate guest profiles, bookings, and billing.
• Managing cashiering procedures and reception administration.
• Coordinating with Housekeeping and other departments.
• Monitoring arrivals, departures, and room allocations.
• Maintaining Front Office standards and SOPs.
• Delivering exceptional service and memorable experiences.
• Keeping the reception area neat and organized.
• Supporting the Front Office team for smooth operations.

Skills

Guest service

Communication

Teamwork

Professional grooming

Shift work

Education

Matric Certificate (Grade 12)

Hospitality qualification or diploma

Tools

OPERA PMS

Microsoft Office

Job description

The President Hotel is seeking a Hotel Receptionist to deliver exceptional guest service at a busy Front Office. You will welcome guests, handle check-ins and check-outs with OPERA PMS, and assist with queries while maintaining accurate profiles and billing.

Proven experience in a 4- or 5-star hotel environment and strong communication skills are essential. Shift work, including weekends and public holidays, is required to maintain smooth hotel operations.