Concierge Manager

Placements24; Sandton; On-site; ZAR 450,000 - 650,000; Full time

Benefits offered by this job

Competitive salary package

Staff meals provided

Uniform provided

Professional development

Job summary

Placements24 is seeking an experienced Concierge Manager for a premier luxury hotel in Sandton. The role requires leading a dedicated concierge team, delivering proactive, personalized service and expert local guidance to guests.

You will anticipate needs, coordinate reservations, and build strong relationships with guests and local vendors while upholding discretion and professionalism in all interactions.

Qualifications

• Minimum 5 years in concierge or guest services within luxury hospitality.
• At least 2 years in a supervisory/management role.
• Extensive knowledge of the Sandton area and attractions.

Responsibilities

• Lead and manage the concierge team to deliver high-standard service.
• Provide personalized recommendations and anticipate guest needs.
• Coordinate reservations for dining, tours, entertainment and transport.
• Advise on local attractions, dining options, and experiences.

Skills

Leadership

Guest services

Communication

Problem solving

Multilingual

Tools

Concierge software

Job description

About the Role

Our client, a luxurious hotel in the heart of Sandton , Gauteng, is seeking an experienced and discerning Concierge Manager to lead their dedicated concierge team. This on-site role is pivotal in creating unforgettable experiences for guests by providing unparalleled service and local expertise. You will be responsible for anticipating guest needs, making bespoke recommendations, and coordinating a wide array of services, from dining reservations to event tickets and transportation. The ideal candidate will possess exceptional interpersonal skills, a sophisticated understanding of luxury hospitality, and an extensive knowledge of the local area and its attractions. You will lead, train, and inspire your team to deliver proactive, personalized, and efficient service. This position requires a commitment to excellence and a passion for exceeding guest expectations. Your ability to build strong relationships with guests and local vendors will be key to the success of the concierge department and the overall guest experience. The role demands discretion, professionalism, and a constant drive to enhance the guest journey.

Key Responsibilities

• Lead and manage the hotel's concierge team, ensuring high standards of service delivery.
• Anticipate guest needs and preferences, offering personalized recommendations and services.
• Make reservations for restaurants, tours, entertainment, and transportation.
• Provide expert advice and information on local attractions, activities, and dining options.
• Build and maintain strong relationships with local vendors, businesses, and service providers.
• Handle guest requests and resolve any issues promptly and efficiently with a high degree of professionalism.
• Manage the concierge desk operations, ensuring a welcoming and organized environment.
• Stay updated on current events, trends, and developments in the local area.
• Coordinate special arrangements and amenities for VIP guests.
• Ensure adherence to hotel policies and procedures in all concierge operations.

Requirements

• A minimum of 5 years of experience as a concierge or in a related guest services role within the luxury hospitality sector, with at least 2 years in a supervisory or management capacity.
• Extensive knowledge of the Sandton area and its premier attractions, dining, and entertainment.
• Exceptional communication, interpersonal, and problem-solving skills.
• Fluency in English; knowledge of additional languages is a significant advantage.
• A polished and professional demeanor with excellent presentation skills.
• Proficiency in concierge management software and standard office applications.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• A genuine passion for service excellence and creating memorable experiences for guests.
• Must be based in or willing to commute to Sandton , Gauteng.

Benefits

• Competitive salary package.
• Opportunity to work at a premier luxury hotel in Sandton .
• Professional development and training opportunities.
• Staff meals and uniform provided.
• Access to exclusive local networking opportunities.
• A supportive and dynamic work environment.