Luxury Butler and Concierge for Elite Retreats

Red Ember Recruitment (PTY) Ltd; Franschhoek; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Red Ember Recruitment (PTY) Ltd in Franschhoek, South Africa, seeks a professional Butler to deliver personalised guest experiences in a luxury hospitality setting. The role includes greeting guests, check-in/out assistance, unpacking, and room orientation with a focus on privacy and exceptional service.

Additional duties cover planning itineraries, coordinating with F&B, and supporting other departments to ensure seamless service. Fluency in English and flexibility for shifts are essential.

Qualifications

• Previous experience as a Butler, Concierge or in a luxury hotel environment.
• Excellent knowledge of English, both written and verbal.
• Ability to work shifts and be flexible in other departments.

Responsibilities

• Welcoming and greet guests with discretion and proper forms of address.
• Assist with check-in/check-out and offer valet service.
• Provide room introduction and unpack/settle guests.
• Assist with itinerary planning or booking of restaurants and activities.
• Communicate with other departments to fulfil guest requests promptly.
• Transfer and excursions support as a private host when required.
• Involvement in housekeeping and in-room services as needed.
• Knowledge of F&B offerings; coordinate in-room dining with a Chef.
• Process guest charges across multiple platforms.

Job description

Red Ember Recruitment (PTY) Ltd in Franschhoek, South Africa, seeks a professional Butler to deliver personalised guest experiences in a luxury hospitality setting. The role includes greeting guests, check-in/out assistance, unpacking, and room orientation with a focus on privacy and exceptional service.

Additional duties cover planning itineraries, coordinating with F&B, and supporting other departments to ensure seamless service. Fluency in English and flexibility for shifts are essential.