Butler

PTY; Franschhoek; On-site; ZAR 260,000 - 320,000; Full time

Job summary

Red Ember Recruitment (PTY) Ltd in Franschhoek, South Africa, is seeking a polished Butler for a luxury hospitality client. The role covers guest welcome, check-in/out, room introduction, itinerary planning, and personalised services.

Candidates should have previous Butler/Concierge experience in luxury hotels, strong F&B knowledge, and fluency in English. Franschhoek familiarity is a plus; shifts and cross-department support are required. Travel may be involved.

Qualifications

• Previous experience as a Butler, Concierge, or in a luxury hotel environment is essential.
• Excellent knowledge of food and beverage service standards.
• Proficiency in using restaurant POS systems.
• Excellent knowledge of Franschhoek area and surrounds.

Responsibilities

• Welcoming and greeting guests with discretion and proper address forms.
• Assist with check-in and check-out, including valet service.
• Provide room introduction and explain services and facilities.
• Assist with itinerary planning and restaurant bookings.
• Offer personalised services with urgency and dedication to guests.
• Maintain detailed guest preferences with privacy for current and future visits.
• Communicate with other departments to expedite requests.
• Assist with transfers and excursions as needed.
• Support housekeeping and F&B knowledge to deliver services.
• Process guest charges across platforms (e.g., POS, Protel).

Skills

Polished communication

Interpersonal skills

Attention to detail

Guest-first mentality

Calm under pressure

Education

Matric

Food and Wine certificate beneficial

Tools

Restaurant POS systems

Protel

In-room technologies

Job description

Red Ember Recruitment (PTY) Ltd | Permanent

Butler

Franschhoek, South Africa | Posted on 15/10/2026

Main Responsibilities

• Welcoming and Greeting: Welcome and greet guests using the appropriate levels of discretion, always using the correct forms of address.
• Check-In and Check-Out: Assist with guest check-in and check-out processes, including offering valet service.
• Room Introduction: Offer to unpack and settle guests into their rooms or suites, explaining all services and facilities in detail.
• Assist with itinerary planning or booking of restaurants and activities.
• Provide personalised services with a sense of urgency, priority, and dedication, ensuring a positive and memorable experience for each guest.
• Develop and maintain detailed records of guests' preferences, including any allergies, likes, and dislikes, ensuring this information is communicated accurately to the relevant departments for both current and future visits, without compromising privacy.
• Communicate accurately and promptly with other departments to expedite the delivery of requested products and services and follow up on all guest requests.
• Where required the Butler should assist with transfers and excursions for guests as a private guided host both on and off property.
• Housekeeping: Pre-, post and during the guest stay be involved with the daily cleaning and turndown services.
• Food & Beverage: Have comprehensive knowledge of all F&B offerings within the group. Personalised Food and Beverage offerings should be provided directly by the Butler i.e., in-room breakfast set-up and preparation in conjunction with a Chef where required. Detailed wine, spirits and food knowledge is required.
• Support other departments to help them deliver their services effectively and efficiently.
• Notice and communicate opportunities to further improve quality standards in the service provided.
• Be able to process all guest charges on various platforms from Restaurant POS to Protel.

Requirements

Experience and Skills:

• Previous experience as a Butler, Concierge, or in a luxury hotel environment is essential.
• Excellent knowledge of food and beverage service standards.
• Proficiency in using restaurant POS systems.
• Excellent knowledge of Franschhoek area and surrounds.
• Technical proficiency in operating various in-room technologies.
• Excellent interpersonal skills to be able to interact with all guests.
• Excellent communication skills in English, both written and verbal.
• Excellent knowledge of food and beverage.
• Exceptional attention to detail.
• Ability to be always courteous, calm under pressure and putting guests first.

Inherent Requirements:

• Matric
• Food and / Wine certificate course would be beneficial.
• Ability to work shifts and be flexible in other departments.
• Preference will be given to candidates from Franschhoek and neighbouring areas.