Butler – Franschhoek

JVR Software; Franschhoek; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Staff transport from Franschhoek, Paar

Stellenbosch access

Job summary

HotelJobs in the Western Cape near Franschhoek is seeking a discreet and attentive Butler to deliver highly personalised guest service. Staff transport is available from Franschhoek, Paarl and Stellenbosch. Duties include welcome and check-in/out assistance, room introductions, itinerary planning, and arranging restaurant bookings.

The role requires a Matric certificate and prior luxury-hotel experience. Strong English, exceptional discretion, and the ability to coordinate across departments are

Qualifications

• Matric certificate required.
• Previous experience as a Butler, Concierge or within a luxury hotel essential.
• Excellent food and beverage service knowledge.
• Restaurant POS proficiency.
• Strong knowledge of Franschhoek and surrounding attractions.
• Ability to work shifts and assist across departments.

Responsibilities

• Welcome guests professionally and assist with check-in, check-out and valet arrangements.
• Introduce guests to their rooms or suites, explain facilities and offer unpacking assistance.
• Plan itineraries and arrange restaurant and activity bookings.
• Coordinate with departments to ensure timely service delivery.
• Assist with transfers and excursions as a private guest host when required.
• Provide personalised food and beverage service, including in-room breakfast arrangements.

Skills

Guest service

Discretion

Interpersonal skills

English proficiency

Professional presentation

Education

Matric certificate

Tools

Protel POS

Restaurant POS

Job description

Employer HotelJobs Location Western Cape Job type Other IT/Computer Salary Not specified Posted 4 Nov 2026 Luxury Hotel & Estate based close to Franschhoek is looking for a discreet and attentive Butler to deliver highly personalised guest service. Staff transport available from Franschhoek; Paarl and Stellenbosch . Duties: Welcome guests professionally and assist with check-in, check-out and valet arrangements. Introduce guests to their rooms or suites, explain facilities and offer unpacking assistance. Plan itineraries and arrange restaurant and activity bookings. Anticipate guest needs and follow through on requests promptly. Maintain detailed guest preferences, including allergies, likes and dislikes, while protecting privacy. Coordinate with departments to ensure timely service delivery. Assist with transfers and excursions as a private guest host when required. Support room cleaning and turndown services before, during and after stays. Provide personalised food and beverage service, including in-room breakfast arrangements with the kitchen. Maintain detailed knowledge of food, wine, spirits and the propertys dining offerings. Process guest charges accurately through POS systems and Protel. Identify opportunities to improve service and assist other departments. Requirements: Matric certificate. Previous experience as a Butler, Concierge or within a luxury hotel essential. Excellent food and beverage service knowledge. Restaurant POS proficiency. Strong knowledge of Franschhoek and surrounding attractions. Confidence operating in-room technologies. Excellent written and spoken English and strong interpersonal skills. Exceptional attention to detail, discretion and a calm, courteous approach. Food or wine course certification beneficial. Ability to work shifts and assist across departments. Preference will be given to candidates from Franschhoek and neighbouring areas.