Luxury Fine-Dining Waiter

Red Ember Recruitment (PTY) Ltd; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Red Ember Recruitment on behalf of our client seeks a professional, energetic Waiter to join a luxury hospitality establishment in Franschhoek. You will greet guests warmly, provide courteous, professional service, and continually anticipate guest needs.

You will possess strong knowledge of the menu and wine list, upsell confidently, communicate special requests to the kitchen, handle complaints gracefully, and uphold immaculate table settings and hygiene during service.

Qualifications

• 2 years’ waitering experience in a fine dining environment (hotel restaurant experience advantageous).
• Sound knowledge of cocktails, wines, spirits, and beverages.
• Proficiency in POS systems (Easipos advantageous).
• Inherent Requirements: Matric Certificate (essential).
• Wine certificate course (beneficial).
• Strong ability to upsell and engage with guests confidently.
• Excellent time management and attention to detail.
• Problem-solving and customer service skills.
• Ability to work well under pressure.

Responsibilities

• Greet guests warmly and professionally.
• Provide friendly, courteous, and professional service at all times.
• Understand the sequence of service and anticipate guest needs.
• Be aware of table allocations, dietary requirements, allergies and special requests.
• Inform the kitchen of guest food requirements or allergies.
• Know the menu and wine list to assist guests confidently.
• Assist guests with non-menu requests and upsell menu items.
• Handle guest complaints and escalate to management when necessary.
• Familiarise yourself with day sheets and events for shifts.
• Ensure tables are cleared, cleaned, and reset to standards.
• Perform cleaning tasks including polishing cutlery, cleaning floors, fridges, windows & service areas.
• Assist with monthly stock take and restocking of fridges and bars (FIFO).
• Set up for picnics, braais, conferences and events.
• Enter all transactions into Easipos system.

Skills

Waiter experience

Upselling

Time management

Customer service

Cocktails & wine knowledge

POS systems

Attention to detail

Under pressure

Education

Matric Certificate

Wine certificate course

Tools

Easipos POS

Job description

Red Ember Recruitment on behalf of our client seeks a professional, energetic Waiter to join a luxury hospitality establishment in Franschhoek. You will greet guests warmly, provide courteous, professional service, and continually anticipate guest needs.

You will possess strong knowledge of the menu and wine list, upsell confidently, communicate special requests to the kitchen, handle complaints gracefully, and uphold immaculate table settings and hygiene during service.