Luxury Boutique Hotel Manager | Guest Experience Leader

Placements24; Mossel Bay; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement benefits

Staff discounts

Professional development

Job summary

Placements24 in Mossel Bay, Western Cape, seeks an experienced Hotel Manager to lead a luxury boutique property, delivering exceptional guest experiences and maintaining top-tier service standards.

You will oversee front‑of‑house, housekeeping, F&B and maintenance, drive revenue, manage budgets, mentor a diverse team, and uphold brand exclusivity in one of South Africa's most beautiful regions.

Qualifications

• 7+ years of progressive hotel management experience, focusing on luxury or boutique properties.
• Strong leadership of diverse hotel teams and a vision for guest-centric service.
• In-depth knowledge of hotel operations, revenue management, and marketing strategies.
• Excellent financial acumen and budgeting skills.
• Understanding of luxury guest expectations and service standards.

Responsibilities

• Oversee daily operations of the luxury boutique hotel and ensure seamless service delivery.
• Lead and motivate the hotel team to maintain excellence and guest-centricity.
• Develop strategies to enhance guest satisfaction and loyalty.
• Manage budgeting, forecasting, and cost control.

Skills

Hospitality leadership

Budgeting

Revenue management

Guest service

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Job description

Placements24 in Mossel Bay, Western Cape, seeks an experienced Hotel Manager to lead a luxury boutique property, delivering exceptional guest experiences and maintaining top-tier service standards.

You will oversee front‑of‑house, housekeeping, F&B and maintenance, drive revenue, manage budgets, mentor a diverse team, and uphold brand exclusivity in one of South Africa's most beautiful regions.