Boutique Hotel Manager

Placements24; Gqeberha; Hybrid; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Accommodation allowance

Medical aid contributions

Staff discounts at sister properties

Professional development

Generous annual leave

Job summary

Placements24 presents an opportunity for an experienced Boutique Hotel Manager to lead a distinguished property in Port Elizabeth. The role blends on-site leadership with strategic planning in a boutique setting, focusing on personalized guest experiences and high standards across departments.

You will manage operations, drive revenue, and mentor a dedicated team, ensuring superb service, financial performance, and a unique guest journey that reflects the property's charm.

Qualifications

• 7+ years in hotel management, with boutique or luxury exposure.
• Proven track record in improving guest satisfaction and occupancy.
• Experience with budgeting, P&L and cost control.
• Strong leadership and communication abilities.
• Familiarity with hotel management software and booking platforms.

Responsibilities

• Oversee day-to-day hotel operations including front desk, housekeeping, and F&B.
• Lead and motivate the hotel team to deliver exceptional service.
• Develop strategies to optimize occupancy and revenue.
• Manage budgeting, financial reporting, and cost controls.
• Maintain high standards of cleanliness and presentation.
• Foster guest relations and handle inquiries professionally.

Skills

People leadership

Guest services excellence

Budgeting & P&L

Operations management

Staff development

Communication skills

Tools

PMS software

Booking systems

Job description

About the Role

Our client, a distinguished collection of boutique hotels, is seeking an experienced and charismatic Boutique Hotel Manager to oversee their unique property in Port Elizabeth, Eastern Cape, ZA. This role is ideal for a hands-on leader passionate about providing personalized guest experiences and maintaining the distinct charm and high standards of a boutique establishment. The Manager will be responsible for all day-to-day operations, staff management, guest relations, and ensuring the financial success of the hotel. This position offers a hybrid work arrangement, balancing on-site leadership with strategic planning flexibility.

Key Responsibilities

• Manage all hotel operations, including front desk, housekeeping, F&B, and guest services, ensuring a seamless guest experience.
• Lead and inspire the hotel team, fostering a culture of exceptional service and teamwork.
• Develop and implement strategies to maximize occupancy rates and revenue.
• Oversee budgeting, financial reporting, and cost control measures.
• Enhance the guest experience through personalized service and attention to detail.
• Ensure the property is maintained to the highest standards of cleanliness and presentation.
• Manage supplier relationships and inventory effectively.
• Handle guest inquiries, feedback, and complaints promptly and professionally.
• Contribute to marketing and sales efforts to attract and retain guests.

Requirements

• Minimum of 7 years of experience in hotel management, with a strong background in boutique or luxury hotel environments.
• Proven experience as a Hotel Manager or Assistant General Manager.
• Excellent understanding of hotel operations, including front office, housekeeping, and F&B.
• Strong leadership, communication, and interpersonal skills.
• Experience with hotel management software and booking systems.
• Financial acumen, including budgeting and P&L management.
• Passion for delivering exceptional customer service and creating unique guest experiences.
• Ability to work effectively in a hybrid model, balancing on-site presence with remote strategic tasks.
• Problem-solving skills and attention to detail.
• A creative flair for enhancing the guest experience.

Benefits

• Competitive salary with performance-based incentives.
• Accommodation allowance or subsidized on-site housing.
• Medical aid contributions.
• Opportunities for professional development and training.
• Employee discounts at sister properties.
• Generous annual leave entitlement.
• A dynamic and rewarding work environment within a unique hotel setting.
• Chance to contribute to the unique identity of a sought-after boutique property.