Lux Rooms Division Lead — Guest Experience & Operations

HotelJobs; South Africa; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

HotelJobs is seeking an experienced Rooms Division Manager for a luxury 5* property at the V&A Waterfront. You will support the General Manager by ensuring efficient operations and outstanding guest service, with a focus on quality, teamwork and consistent service delivery.

Key duties include overseeing daily rooms division operations, coordinating with departments, supervising housekeeping and laundry, managing budgets, conducting inductions and training, and maintaining high standards across

Qualifications

• Strong operational management and team leadership skills.
• Sound commercial awareness with a results-driven approach.
• Excellent guest relations and communication skills.
• Fluent in spoken and written English.

Responsibilities

• Oversee daily rooms division operations and ensure coordination between departments.
• Attend morning briefings and communicate departmental priorities to the team.
• Inspect guest rooms, public areas, washrooms, spa and back-of-house areas.
• Supervise laundry operations and coordinate maintenance requirements.
• Maintain departmental checklists and monitor service standards.
• Prepare monthly Housekeeping forecasts and coordinate cleaning schedules.
• Lead induction and ongoing training for staff.

Skills

Operational management

Team leadership

Budget management

Recruitment

Guest relations

Communication

English language

Time management

Decision-making

Quality assurance

Tools

Microsoft Excel

Microsoft Word

Job description

HotelJobs is seeking an experienced Rooms Division Manager for a luxury 5* property at the V&A Waterfront. You will support the General Manager by ensuring efficient operations and outstanding guest service, with a focus on quality, teamwork and consistent service delivery.

Key duties include overseeing daily rooms division operations, coordinating with departments, supervising housekeeping and laundry, managing budgets, conducting inductions and training, and maintaining high standards across