Operations Manager – Sea Point

JVR Software; Cape Town; Remote; ZAR 1,000,000 - 1,800,000; Full time

Job summary

HotelJobs in South Africa is seeking an experienced Operations Manager for a ultra-luxury sea-front property in Sea Point. The role leads Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry, ensuring exceptional guest experiences and adherence to brand standards.

International exposure and pre-opening expertise are highly valued. The ideal candidate has a strong Rooms Division background, proven leadership of large teams, and a strategic focus on cost control and

Qualifications

• Minimum 5 years progressive hotel operations experience, incl. at least 2-3 years in management.
• Experience in luxury international hotels and pre-opening projects.
• Strong financial awareness and cost-control abilities.
• Excellent analytical, communication, and organisational skills.
• Proven ability to lead large diverse teams under pressure.

Responsibilities

• Oversee Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry.
• Develop strategies to improve guest experience and operational efficiency.
• Lead department heads and ensure accountability.
• Support pre-opening planning and recruitment.
• Maintain international brand standards and SOPs.
• Report to General Manager on performance and budgets.

Skills

Rooms Division

Leadership

Financial acumen

Communication

Organisational skills

Education

Matric or equivalent

Hospitality qualification

Tools

Property Management Systems

Microsoft Office

Job description

Employer HotelJobs Location South Africa Job type Other IT/Computer Salary Not specified Posted 13 Nov 2026

Employer HotelJobs Location South Africa Job type Other IT/Computer Salary Not specified Posted 13 Nov 2026 Ultra-Luxury Hotel in Sea Point ; is looking for an experienced Operations Manager with a strong Rooms Division background to join their leadership team. This senior role oversees Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry ; ensuring exceptional guest experiences, operational efficiency and consistent international brand standards . The position would suit an experienced Rooms Division Manager or Director of Rooms with international experience, international hotel brand exposure and pre-opening experience . Duties: Develop and implement strategies to improve room quality, operational efficiency and the guest experience. Oversee daily operations across Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry. Lead the Guest Services Manager and departmental heads, ensuring coordinated service and clear accountability. Oversee personalised butler services, ensuring guest preferences and requests are anticipated and delivered consistently. Support pre-opening planning, including departmental procedures, recruitment, training and operational readiness. Maintain international brand standards, standard operating procedures and service quality across all areas of responsibility. Maximise departmental profitability through cost control, inventory management and revenue enhancement initiatives. Train; mentor and develop department heads and their teams, conducting performance evaluations and maintaining hotel policies. Handle escalated guest enquiries and complaints professionally, ensuring effective resolution and high guest satisfaction. Work closely with the General Manager, reporting on departmental performance, staffing and budgets. Requirements: Matric or equivalent. A formal hospitality qualification. Minimum 5 years progressive hotel operations experience, including at least 23 years in a management role. A strong Rooms Division background, with experience as a Rooms Division Manager or Director of Rooms. International hospitality experience and experience within an international hotel brand. Hotel pre-opening experience. Experience overseeing guest services and butler operations within a luxury hospitality environment. Strong financial awareness and the ability to manage costs and departmental performance. Excellent analytical, communication and organisational skills. Proven ability to lead large, diverse teams in a demanding environment. Proficiency in Property Management Systems and Microsoft Office. Exceptional attention to detail and a commitment to personalised luxury service.