Director Of Rooms

Karen Tupper Recruitment; South Africa; On-site; ZAR 900,000 - 1,600,000; Full time

Job summary

Karen Tupper Recruitment is seeking a dynamic Director of Rooms for a luxury 5-star resort in Cape Town. You will oversee the Rooms Division, including Front Office, Housekeeping and the Boutique shop, driving exceptional guest experiences and strong financial performance.

Senior leadership will require proven experience in Rooms Division, strong budgeting capabilities and international exposure, with a focus on luxury hospitality standards and 24-hour operation readiness.

Qualifications

• South African citizenship is required.
• Matric/Grade 12 qualification.
• BTech Degree or National Diploma in Hospitality Management.
• 2–4 years’ experience in a comparable luxury hotel role.
• Proven leadership in Rooms Division and 5-star operations with international experience.

Responsibilities

• Oversee Front Office, Housekeeping and Boutique shop operations.
• Manage recruitment, scheduling, training and performance across the Rooms Division.
• Handle VIP guest requirements and elevate guest experience with effective issue resolution.
• Oversee budgeting, forecasting, payroll and expense control.
• Monitor occupancy, room rates and market trends to maximise revenue.
• Collaborate with departments to maintain high guest satisfaction and service standards.

Skills

Leadership

Staff management

Budgeting

Guest service

Communication

English proficiency

Education

BTech Degree or National Diploma in Hospitality Management

Matric / Grade 12

Tools

Opera

Micros

MS Office (Excel/Word/Outlook)

Job description

A luxury 5-star resort in Cape Town, is seeking a dynamic Director of Rooms to oversee the Rooms Division Department. The successful candidate will be responsible for Front Office, Housekeeping and operations, ensuring exceptional guest experiences, operational excellence, effective team leadership and strong financial performance while maintaining the highest standards of luxury hospitality.

Key Responsibilities

• Oversee the daily operations of Front Office, Housekeeping and the Boutique shop, ensuring seamless coordination and service excellence.
• Manage recruitment, staffing, scheduling, training and performance management across the Rooms Division.
• Handle VIP guest requirements, monitor guest feedback and ensure professional and effective complaint resolution.
• Oversee budgeting, forecasting, revenue management, payroll and expense control.
• Monitor occupancy levels, room rates and market trends to maximise revenue and profitability.
• Collaborate with other departments to ensure efficient operations and consistently high levels of guest satisfaction.
• Maintain exceptional standards of cleanliness, safety, security and service delivery.
• Monitor operational performance and implement improvements to enhance efficiency and the guest experience.
• Support strategic planning and provide senior operational leadership when required.
• Ensure compliance with company policies, procedures and luxury hospitality standards.

Minimum Requirements & Skills

• Must be a South African citizen.
• Matric / Grade 12 qualification.
• BTech Degree or National Diploma in Hospitality Management.
• 2–4 years’ experience in a comparable position within a luxury hotel environment.
• Proven managerial experience in Rooms Division and Operations within a 5-star establishment coupled with international work experience.
• Must reside in Cape Town.
• Fluent in English, with excellent written and verbal communication skills.
• Excellent knowledge of Rooms Division operations, with strong organisational and administrative skills.
• Computer proficiency in Microsoft Office, particularly Excel, Word and Outlook, as well as Opera and Micros.
• Strong communication, guest service and problem-solving skills.
• Professional presentation and the ability to manage budgets, financial reports and spreadsheets.
• Strong leadership, decision-making and team management abilities.
• Ability to manage multiple priorities while maintaining exceptional service standards.
• Flexibility to meet the demands of a 24-hour hospitality operation.