Luxury Hotel Ops Lead - Rooms Division & Pre-Opening

HotelJobs; South Africa; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

HotelJobs in Sea Point seeks an experienced Operations Manager with a strong Rooms Division background to lead Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry, ensuring guest delight and brand-standard adherence.

This senior role requires international exposure, pre-opening experience, financial acumen and the ability to mentor large teams in a luxury environment.

Qualifications

• Matric or equivalent.
• Formal hospitality qualification.
• Minimum 5 years’ progressive hotel operations experience, including 2–3 years in a management role.
• Strong Rooms Division background with experience as Rooms Division Manager or Director of Rooms.
• International hospitality experience and exposure to an international hotel brand.
• Hotel pre-opening experience.
• Experience overseeing guest services and butler operations within a luxury environment.
• Strong financial awareness and the ability to manage costs and departmental performance.
• Excellent analytical, communication and organisational skills.
• Proven ability to lead large, diverse teams in a demanding environment.
• Proficiency in PMS and Microsoft Office.

Responsibilities

• Develop and implement strategies to improve room quality, operational efficiency and the guest experience.
• Oversee daily operations across Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry.
• Lead the Guest Services Manager and departmental heads, ensuring coordinated service and clear accountability.
• Oversee personalised butler services, ensuring guest preferences and requests are anticipated and delivered consistently.
• Support pre-opening planning, including departmental procedures, recruitment, training and operational readiness.
• Maintain international brand standards, SOPs and service quality across all areas of responsibility.
• Maximise departmental profitability through cost control, inventory management and revenue enhancement initiatives.
• Train; mentor and develop department heads and their teams, conducting performance evaluations and maintaining hotel policies.
• Handle escalated guest enquiries and complaints professionally, ensuring effective resolution and high guest satisfaction.
• Work closely with the General Manager, reporting on departmental performance, staffing and budgets.

Skills

Rooms Division

Front Office

Guest Services

Butlers

Concierge

Housekeeping

Laundry

Leadership

Budgeting / Cost control

PMS (Property Management Systems)

MS Office

Analytics

Education

Hospitality qualification

Matric or equivalent

Tools

Property Management System (PMS)

Microsoft Office

Job description

HotelJobs in Sea Point seeks an experienced Operations Manager with a strong Rooms Division background to lead Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry, ensuring guest delight and brand-standard adherence.

This senior role requires international exposure, pre-opening experience, financial acumen and the ability to mentor large teams in a luxury environment.