Loyalty & Promotions Strategy Lead

JVR Software; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

JVR Software seeks a Customer Loyalty and Promotion Lead to drive card sales and revenue growth through loyalty and promotion programs. You will shape the loyalty strategy and ensure programs align with customer experience and expectations.

The role covers program design, delivery, project management, and stakeholder relationships, with leadership responsibility and a focus on data analytics, CLM, and delivering measurable improvements in customer value and engagement.

Qualifications

• 7-10 years in Financial Services or consumer sector with leadership experience.
• 1
• 2-3 years in leadership roles with data analytics ownership.
• Postgraduate qualification (Honours or Masters) required.

Responsibilities

• Lead loyalty and promotion programs end-to-end.
• Align loyalty initiatives with customer experience and journey design.
• Build partnerships with stakeholders and manage program delivery.

Skills

Loyalty program design

Analytics proficiency

Data analytics

Customer value management

CLM strategy

Customer journey knowledge

Influence & persuade

Business accelerator

Education

Postgraduate Qualification

Tools

SAS

SQL

Python

R Studio

AWS

Job description

JVR Software seeks a Customer Loyalty and Promotion Lead to drive card sales and revenue growth through loyalty and promotion programs. You will shape the loyalty strategy and ensure programs align with customer experience and expectations.

The role covers program design, delivery, project management, and stakeholder relationships, with leadership responsibility and a focus on data analytics, CLM, and delivering measurable improvements in customer value and engagement.