Loyalty Commercial Lead — Operations & Growth

Woolworths Financial Services; Cape Town; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Woolworths Financial Services in Cape Town seeks a Commercial Lead – Loyalty Operations to cascade the loyalty product strategy and drive customer-centric programs that boost engagement and revenue across credit and retail partners.

You will oversee loyalty program design, data-driven campaigns, stakeholder relationships, and vendor collaborations, delivering measurable CVP value and scalable solutions aligned with the enterprise goals.

Qualifications

• Postgraduate qualification in Finance or equivalent required.
• 7+ years experience in Financial Services/Consumer sector, with 3+ years in Senior Leadership.
• Proven ability to scale offerings and drive revenue growth.

Responsibilities

• Define loyalty strategy and translate insights into commercial initiatives.
• Oversee loyalty program operations, offers, and customer interactions.
• Lead cross-functional teams and manage key partner relationships (Woolworths, ABSA).
• Develop data-driven campaigns and dashboards to measure ROI and CVP impact.

Skills

Leadership

Loyalty

Stakeholder management

Data analytics

Project management

Vendor management

Education

Postgraduate Qualification (Honors) in Finance

Job description

Woolworths Financial Services in Cape Town seeks a Commercial Lead – Loyalty Operations to cascade the loyalty product strategy and drive customer-centric programs that boost engagement and revenue across credit and retail partners.

You will oversee loyalty program design, data-driven campaigns, stakeholder relationships, and vendor collaborations, delivering measurable CVP value and scalable solutions aligned with the enterprise goals.