About the Role
Our client, a major player in the national retail supply chain, is seeking a proactive and detail-oriented Logistics and Delivery Supervisor to oversee operations at their Durban, KwaZulu-Natal distribution hub. This hands-on role requires a leader who can ensure the efficient and timely movement of goods from the warehouse to various retail outlets and customer locations. You will be responsible for managing a team of drivers and warehouse staff, optimizing delivery routes, and maintaining high standards of service and safety. The ideal candidate will possess a strong understanding of logistical processes, excellent problem-solving abilities, and a commitment to operational excellence. This is a critical role supporting the company's extensive distribution network and requires an individual dedicated to ensuring smooth and reliable delivery operations.
Key Responsibilities
- Supervise and manage the daily activities of the delivery team, including drivers and dispatch personnel.
- Plan, schedule, and optimize delivery routes to ensure timely and cost-effective transportation of goods.
- Monitor delivery performance, track shipments, and address any delays or issues promptly.
- Ensure compliance with all transportation regulations, safety standards, and company policies.
- Conduct regular safety briefings and training for the delivery staff.
- Manage inventory levels related to outgoing shipments and ensure accurate order fulfillment.
- Coordinate with warehouse staff and other departments to facilitate smooth loading and unloading processes.
- Handle customer complaints and inquiries related to deliveries, ensuring satisfactory resolution.
- Maintain accurate records of deliveries, vehicle maintenance, and driver performance.
- Implement process improvements to enhance efficiency, reduce costs, and improve service quality.
Requirements
- Minimum of 5 years of experience in logistics, transportation, or a related field, with at least 2 years in a supervisory role.
- Proven ability to manage and motivate a team of drivers and logistics personnel.
- Strong knowledge of delivery route planning and optimization software.
- Familiarity with South African transportation laws and safety regulations.
- Excellent organizational and time management skills.
- Strong problem-solving and decision-making capabilities.
- Effective communication and interpersonal skills.
- Proficiency in Microsoft Office Suite, particularly Excel.
- A valid driver's license is mandatory.
- Experience with warehouse management systems (WMS) is a plus.
Benefits
- Our client offers a competitive salary, comprehensive medical aid and pension fund contributions, and performance-based bonuses.
- Employees benefit from a structured training program, opportunities for career advancement, and a dynamic work environment within a leading company in the retail logistics sector.