Local Supervisor Front End

picknpay; Sandton; On-site; ZAR 170,000 - 230,000; Full time

Job summary

Pick n Pay in South Africa seeks a Frontline Supervisor to oversee cashier operations and ensure optimal customer service levels. This role enforces policies, manages queues, and guides staff to maintain hygiene, safety, and precise administration.

You will respond to queries, authorize transactions per procedures, and develop team performance while delivering friendly, customer-focused service during retail hours.

Qualifications

• Grade 12 / Matric is required, advantage for candidates with matriculation.
• Minimum 2 years cashier related work experience.
• Computer literate – MS Office.

Responsibilities

• Prompt response to queries from cashier.
• Authorize transactions according to laid down procedures.
• Manage queues at checkouts.
• Ensure hygiene, housekeeping and safe working standards are maintained.
• Ensure security procedures are adhered to.
• Approach and advise customers in a professional manner.
• Prevent wastage/shrinkage/damages.
• Communicate effectively with employees, management, customers and suppliers.
• Manage employees to ensure standards are maintained by competent, motivated employees.
• Ensure that all administration is completed accurately and timeously, e.g. scheduling of staff.

Skills

Retail hours

Performance monitor

Sense of urgency

Customer minded

Team player

Communication

Execution process

Customer orientation

Time management

Ethical behavior

Flexibility

Education

Grade 12 / Matric

Tools

MS Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Purpose of the job
Supervises Frontline Operations to ensure optimal customer service levels are achieved and ensuring that policies and procedures are adhered to.

Minimum Requirements

• Grade 12 / Matric (Advantageous)

• Minimum of 2 years cashier related work experience

• Computer literate – MS Office

Competencies

• Willing and able to work retail hours.

• Monitor and develop other’s performance

• Sense of urgency

• Customer Minded

• Sense of urgency

• Team Player

• Communication

• Execution Process Instruction

• Customer Orientation

• Time Management

• Ethical Behavior

• Flexibility

Key Responsibilities

• Prompt response to queries from cashier

• Authorize transactions according to laid down procedures

• Manage queues at checkouts

• Ensure that hygiene, housekeeping and safe working standards are maintained

• Ensure that security procedures are adhered to

• Approach and advise customers in a professional manner

• Prevent wastage/shrinkage/damages

• Communicate effectively with employees, management, customers and suppliers

• Manage employees to ensure standards are maintained by competent, motivated employees

• Ensure that all administration is completed accurately and timeously, e.g. scheduling of staff

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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