Frontline Supervisor - Blue Route

Dis-Chem Pharmacies Limited; Cape Town; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies is seeking a Frontline Supervisor for the Blue Route Mall store in Cape Town to support customer service and ensure a world-class shopping experience. You will liaise between management and cashiers and supervise day-to-day till operations for accurate transactions.

Responsibilities include handling customer compliments/complaints, ensuring queues flow smoothly, training new cashiers, and managing refunds, discrepancies and price overrides in line with Dis-Chem procedures.

Qualifications

• Grade 12 / Matric is required.
• Minimum 2 years cashier experience, 6 months shadowing a Cashier Supervisor.
• Strong numerical skills and MS Office literacy.
• Willing to work retail hours.
• Valid driver's license and own transport.

Responsibilities

• Manage and report all customer compliments and complaints to management.
• Ensure branch queues flow smoothly.
• Pay attention to customer interactions with cashiers and act accordingly.
• Manage shorts and overs at the till, including floats.
• Manage discrepancies at the point of sale.
• Authorise line voids, tender ups and price overrides.
• Manage refunds and returns per operating procedures.
• Transact all purchases – receive and process payments.
• Ensure proper documentation and scanning of stock/items.
• Train and assist new cashiers.

Skills

Cashier knowledge

Customer service

Supervisory principles

Leadership

Problem solving

Numerical skills

Trustworthy

Presentable

English + another language

Time management

Education

Grade 12 / Matric

Certificate in Computer Literacy

Tools

MS Office

SAP

Job description

Dis-Chem Pharmacies require a Frontline Supervisor for their Blue Route Mall Store. Support customer service to ensure a world class shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk.

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
• Sound numerical skills
• Computer literate – MS Office
• Willing and able to work retail hours.

Advantageous:

• Certificate in Computer Literacy
• 3 years’ work experience, with 1 year supervisory experience
• Working knowledge of SAP

Job Specification…

• Manage and report all customer compliments and complaints to management.
• Ensure branch queues flow smoothly.
• Pay attention to the manner in which customers respond to cashiers, and act accordingly.
• Manage the shorts and overs at the points of sale, including floats.
• Manage discrepancies at the point of sale.
• Authorise line voids, tender ups and price overrides.
• Manage refunds and returns transactions according to Dis-Chem operating procedures.
• Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).
• Ensure accurate document control by checking the following:
  • Drop registers
  • Documents verification
  • Customer documentation
  • Correct handling of the gloats as per our standard operating procedures.
  • All other documentation related to till operations
• Ensure back shopping and returned goods are handled correctly.
• Ensure all outgoing stock/items/scripts are scanned.
• Train and assist new cashiers

Competencies

Essential:

• Cashier and retail operations knowledge
• Customer service and relations
• Dis-Chem supervisory principles, practices and methods
• Lead, motivate and inspire
• Problem solving
• Sound numerical skills
• Trustworthy and honest
• Presentable
• Strong command of the English language and an additional language
• Time management

Advantageous:

• Dis-Chem product knowledge
• Third additional language
• Customer service background
• SAP

Special conditions of employment:

• Willing and able to work retail hours
• Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
• Valid driver’s license and own reliable transport
• South African citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.