Local Courier Dispatcher

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work environment

Performance-based incentives

Access to modern dispatch tools

Job summary

Placements24 is seeking a Local Courier Dispatcher to coordinate daily dispatch of a delivery fleet from a home office location in Soweto. You will ensure timely routes, monitor drivers in real time, and collaborate with warehouses and customer service for smooth fulfillment.

The role emphasizes strong communication, organizational skills, and the ability to resolve issues quickly in a fast-paced environment. Remote work setup and reliable internet are required.

Qualifications

• Proven experience in dispatching, logistics coordination, or a similar role.
• Familiarity with dispatch software and GPS tracking systems.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Ability to remain calm and make quick decisions under pressure.
• Proficiency in using computers and standard office software.
• Must have a reliable internet connection and a suitable home office setup for remote work.
• Understanding of Soweto and Gauteng road network is advantageous.
• Prior experience in the courier or delivery industry is a strong plus.
• High school diploma or equivalent; further education in logistics or business is a bonus.

Responsibilities

• Efficiently dispatch and coordinate local courier routes, optimizing for time and distance.
• Monitor driver progress in real-time using dispatch software and GPS tracking.
• Communicate effectively with drivers to provide instructions, updates, and support.
• Address and resolve any issues that arise during delivery, such as traffic delays or customer access problems.
• Maintain accurate records of all dispatches, deliveries, and driver performance.
• Collaborate with warehouse and customer service teams to ensure smooth order fulfillment.
• Manage delivery exceptions and communicate solutions to relevant parties.
• Analyze dispatch data to identify areas for improvement in efficiency and cost-effectiveness.
• Ensure adherence to all company safety and delivery protocols.

Skills

Dispatching

Logistics coordination

Communication

Organizational skills

Multitasking

Decision making under pressure

Computer literacy

Education

High school diploma

Logistics or business studies (bonus)

Tools

Dispatch software

GPS tracking systems

Job description

About the Role

Our client, a rapidly growing e-commerce fulfillment company, is looking for a dedicated and organized Local Courier Dispatcher to join their operations team. This role is primarily responsible for coordinating and optimizing the daily dispatch of our fleet of delivery vehicles within the Soweto and surrounding Gauteng areas. The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment. This is a remote position, allowing you to manage operations effectively from your home office while maintaining crucial communication with drivers and operational hubs. You will play a critical role in ensuring customer satisfaction through timely and efficient deliveries.

Key Responsibilities

• Efficiently dispatch and coordinate local courier routes, optimizing for time and distance.
• Monitor driver progress in real-time using dispatch software and GPS tracking.
• Communicate effectively with drivers to provide instructions, updates, and support.
• Address and resolve any issues that arise during delivery, such as traffic delays or customer access problems.
• Maintain accurate records of all dispatches, deliveries, and driver performance.
• Collaborate with warehouse and customer service teams to ensure smooth order fulfillment.
• Manage delivery exceptions and communicate solutions to relevant parties.
• Analyze dispatch data to identify areas for improvement in efficiency and cost-effectiveness.
• Ensure adherence to all company safety and delivery protocols.

Requirements

• Proven experience in dispatching, logistics coordination, or a similar role.
• Familiarity with dispatch software and GPS tracking systems.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Ability to remain calm and make quick decisions under pressure.
• Proficiency in using computers and standard office software.
• Must have a reliable internet connection and a suitable home office setup for remote work.
• Understanding of the Soweto and Gauteng road network is advantageous.
• Prior experience in the courier or delivery industry is a strong plus.
• High school diploma or equivalent; further education in logistics or business is a bonus.

Benefits

• Competitive salary.
• Fully remote work environment offering flexibility and work-life balance.
• Opportunities for performance-based incentives.
• Access to modern dispatch and communication tools.
• Professional development and training in logistics management.
• Contribution to a dynamic and growing company.
• The chance to directly impact customer satisfaction through efficient delivery operations.