Leisure & Hospitality Manager: Lead Guest Experience

Placements24; Upington; On-site; ZAR 400,000 - 800,000; Full time

Benefits offered by this job

Competitive annual salary

Medical aid

Retirement fund

Paid time off

Professional development

Employee discounts

Prestigious events management

Job summary

Placements24 is seeking a Leisure and Hospitality Manager for an on-site role in Upington, Northern Cape. You will lead front-of-house, F&B, events, and staff, ensuring outstanding guest experiences and operational excellence.

We expect a hands-on leader with 5+ years in hospitality management, strong budgeting, team development, and customer service. You will partner with marketing and sales to attract guests and deliver memorable experiences in a premier leisure facility.

Qualifications

• Minimum of 5 years in hospitality management with leisure operations experience.
• Proven leadership and ability to develop staff.
• Strong understanding of F&B operations, events, and customer service.
• Financial acumen including budgeting, forecasting and cost control.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee day-to-day leisure and hospitality operations.
• Lead diverse staff with training, scheduling, and motivation.
• Develop service standards for high-quality guest experiences.
• Manage F&B operations including menu planning and cost control.
• Coordinate events, conferences and functions to ensure client satisfaction.
• Maintain cleanliness and presentation of hospitality areas.
• Develop and manage departmental budgets and revenue opportunities.
• Handle guest inquiries, feedback, and complaints professionally.
• Ensure compliance with health, safety, hygiene and licensing regulations.
• Collaborate with marketing and sales to promote services.

Skills

Leadership

Team management

Customer service

Problem-solving

Communication skills

Hospitality knowledge

Education

Relevant tertiary qualification in Hospitality Management

Tools

Hospitality management software

MS Office Suite

Job description

Placements24 is seeking a Leisure and Hospitality Manager for an on-site role in Upington, Northern Cape. You will lead front-of-house, F&B, events, and staff, ensuring outstanding guest experiences and operational excellence.

We expect a hands-on leader with 5+ years in hospitality management, strong budgeting, team development, and customer service. You will partner with marketing and sales to attract guests and deliver memorable experiences in a premier leisure facility.