Leisure Facility Operations Manager

Placements24; Gqeberha; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Career progression

Job summary

Placements24 seeks an experienced Leisure Facility Operations Manager to oversee a premier facility in Port Elizabeth, Eastern Cape. You’ll lead day-to-day operations, staff, and resources to deliver top-tier service while maintaining safety standards.

Responsibilities include budgeting, staffing, maintenance, and regulatory compliance to support client satisfaction and facility growth in the Eastern Cape region.

Qualifications

• 5+ years of operations management experience in hospitality/leisure/sports facilities.
• Strong leadership and team management abilities.
• Solid budgeting and cost-control experience.
• Excellent health, safety, and emergency procedure knowledge.
• Exceptional customer service and client satisfaction focus.
• Strong organizational and time-management skills; ability to multitask.

Responsibilities

• Manage daily operations of the leisure and sports facility to ensure smooth service delivery.
• Supervise and schedule front desk, maintenance, and activity staff.
• Develop and manage operational budgets; control costs and optimize resources.
• Enforce health, safety, and security protocols for staff and visitors.
• Oversee maintenance of equipment and grounds; ensure reliable operations.
• Monitor inventory and supplies; coordinate with vendors and contractors for services.
• Implement and update operational policies to improve efficiency and customer experience.
• Ensure compliance with local regulations and safety standards.

Skills

Leadership

Budgeting

Team management

Health & safety

Customer service

Organizational skills

MS Office

Education

Business/Hospitality Management degree

Tools

Facility management software

MS Office

Job description

About the Role

Our client, a leading provider in the Leisure & Sports industry, is seeking a dedicated and experienced Leisure Facility Operations Manager to oversee the efficient and effective running of their premier facility in Port Elizabeth, Eastern Cape . This role is critical in ensuring a seamless experience for all patrons, managing day-to-day operations, staff, and resources to maintain the highest standards of service and safety. The ideal candidate will possess strong leadership skills, a keen understanding of operational management within the leisure sector, and a commitment to delivering exceptional customer satisfaction. You will be responsible for budgeting, staffing, maintenance, and ensuring compliance with all relevant regulations. This is a significant opportunity to manage a key facility and contribute to the growth and reputation of our client in Port Elizabeth and the wider Eastern Cape region.

Key Responsibilities

• Manage all aspects of daily operations for the leisure and sports facility, ensuring smooth and efficient service delivery.
• Supervise, train, and schedule a diverse team of facility staff, including front desk, maintenance, and activity instructors.
• Develop and manage operational budgets, controlling costs while maintaining service quality.
• Implement and enforce health, safety, and security protocols to ensure a safe environment for staff and visitors.
• Oversee the maintenance and upkeep of all facility equipment and grounds, ensuring they are in excellent working condition.
• Manage inventory of supplies and equipment, ensuring adequate stock levels.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Develop and implement operational policies and procedures to enhance efficiency and customer experience.
• Coordinate with external vendors and contractors for maintenance, repairs, and specialized services.
• Ensure compliance with all local and national regulations pertaining to facility operations and public safety.

Requirements

• Proven experience (5+ years) in operations management, preferably within the hospitality, leisure, or sports facility sector.
• Demonstrated leadership and team management skills.
• Strong financial acumen, with experience in budgeting and cost control.
• Excellent understanding of health, safety, and emergency procedures.
• Exceptional customer service skills and a commitment to client satisfaction.
• Strong organizational and time-management abilities.
• Proficiency in relevant facility management software and MS Office Suite.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• A degree in Business Management, Hospitality Management, or a related field is advantageous.
• A proactive approach to problem-solving and a commitment to continuous improvement in operations within Port Elizabeth .

Benefits

• competitive salary
• comprehensive benefits package including medical aid and retirement fund contributions
• opportunities for career progression within the dynamic Leisure & Sports industry.