Leisure Facility Operations Manager

Placements24; East London; On-site; ZAR 750,000 - 1,050,000; Full time

Benefits offered by this job

Medical aid

Pension

Job summary

Placements24 is seeking an experienced Operations Manager for a premier leisure facility in East London, Eastern Cape. You will oversee day-to-day operations, lead a team of staff, manage budgets, and implement efficient processes to ensure top service, safety, and guest satisfaction.

The role requires a Bachelor’s degree in a related field and at least 5 years in operations management within leisure or hospitality, with strong leadership and regulatory compliance expertise.

Qualifications

• Bachelor's degree required in a relevant field.
• Minimum 5 years in operations management in Leisure/Hospitality.
• Experience managing budgets and controlling operational costs.
• On-site East London; flexible working hours.

Responsibilities

• Oversee daily operations of the leisure facility across departments.
• Lead and develop a team of operational staff including recruitment and performance management.
• Develop and enforce operational policies for safety, cleanliness, and service quality.
• Manage the operational budget and control costs to ensure profitability.
• Ensure health, safety, and regulatory compliance for leisure facilities.
• Oversee maintenance and repair schedules for equipment and infrastructure.
• Manage relationships with third-party vendors and service providers.
• Address customer complaints and drive guest satisfaction improvements.
• Contribute to strategic planning and facility growth opportunities.
• Coordinate with marketing and events teams to support programming.

Skills

Leadership

Budget management

Health & safety compliance

Communication

Problem-solving

Organizational skills

Time management

Education

Bachelor's degree in Business Administration, Hospitality Management, Sports Management, or related field

Tools

Facility management software

MS Office Suite

Job description

About the Role

Our client, a well-established entity in the Leisure & Sports sector, is seeking a competent and experienced Operations Manager to oversee the day-to-day running of their premier facility in East London, Eastern Cape. This crucial role involves managing all operational aspects, ensuring the highest standards of service delivery, safety, and guest satisfaction. You will be responsible for leading a team of operational staff, managing budgets, and implementing efficient processes to optimize facility performance. The ideal candidate has a strong background in facility management, excellent leadership skills, and a passion for providing exceptional leisure experiences.

Key Responsibilities

• Oversee the daily operations of the leisure facility, ensuring smooth and efficient service delivery across all departments (e.g., front desk, maintenance, activities).
• Manage and motivate a team of operational staff, including recruitment, training, performance management, and scheduling.
• Develop and implement operational policies and procedures to maintain high standards of safety, cleanliness, and customer service.
• Manage the operational budget, controlling costs and ensuring profitability.
• Ensure compliance with all health, safety, and regulatory requirements pertinent to leisure facilities in East London.
• Oversee maintenance and repair schedules for all facility equipment and infrastructure.
• Manage relationships with third-party vendors and service providers.
• Handle customer complaints and feedback, implementing solutions to enhance guest satisfaction.
• Contribute to strategic planning for the facility, identifying opportunities for improvement and growth.
• Coordinate with marketing and events teams to support facility programming and special events.

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, Sports Management, or a related field.
• Minimum of 5 years of experience in operations management, with a significant portion within the Leisure & Sports or hospitality industry.
• Proven experience in managing budgets and controlling operational costs.
• Demonstrated leadership and team management skills, with the ability to inspire and motivate staff.
• Strong understanding of health, safety, and regulatory compliance for leisure facilities.
• Excellent problem-solving, decision-making, and conflict-resolution abilities.
• Exceptional organizational and time management skills.
• Proficiency in relevant facility management software and MS Office Suite.
• Strong communication and interpersonal skills.
• Must be able to work on-site in East London, Eastern Cape, and adapt to flexible working hours.

Benefits

Our client offers a competitive salary package and a comprehensive benefits scheme, including medical aid and pension. This role presents a fantastic opportunity for career advancement within a growing organization in the Leisure & Sports sector. You will be instrumental in providing outstanding leisure experiences for the community in East London and benefit from a supportive work environment focused on operational excellence.