Lead Store Associate - Customer Experience Specialist

Placements24; Kempton Park; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in Tembisa, Gauteng, seeks a Lead Store Associate and Customer Experience Specialist. You will guide staff, engage customers, and ensure a superior shopping experience while supporting remote administrative tasks.

Role blends in-store leadership with hybrid responsibilities, requiring strong communication, problem-solving, and a passion for service. Flexible hours including weekends and holidays are expected.

Qualifications

• Proven experience in a customer-facing retail role with leadership potential.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to train or mentor colleagues and manage difficult escalations.
• Familiarity with POS systems and basic inventory management.
• Comfortable working in a hybrid in-store and remote role.

Responsibilities

• Lead customer engagement and ensure consistently high service levels.
• Assist customers with product selection and issue resolution as a brand ambassador.
• Train and mentor store associates on service and product knowledge.
• Handle escalations and ensure timely resolutions.
• Support merchandising, opening/closing procedures, and POS transactions.
• Participate in inventory counts and stock management.
• Provide management with feedback on trends and operational improvements.
• Undertake remote admin tasks such as scheduling and reporting as needed.

Skills

Leadership

Customer service

Communication

Problem-solving

Training/Mentoring

Education

High school diploma

Tools

POS systems

Inventory management

Job description

About the Role

Join our client's dynamic team as a Lead Store Associate and Customer Experience Specialist in Tembisa, Gauteng, ZA . This role is perfect for a motivated and customer-centric individual looking to take on more responsibility and contribute significantly to the success of our retail operations. You will be at the forefront of customer interaction, ensuring every visitor has an exceptional experience, while also providing guidance and support to fellow store associates. This hybrid role allows for a blend of in-store engagement and remote administrative tasks, offering flexibility and a well-rounded work experience. You will be instrumental in upholding our client's brand values and driving customer loyalty through superior service.

Key Responsibilities

• Lead customer engagement initiatives, ensuring a consistently high level of service.
• Assist customers with product selection, inquiries, and issue resolution, acting as a brand ambassador.
• Train and mentor new and existing store associates on customer service best practices and product knowledge.
• Handle complex customer escalations and ensure timely and satisfactory resolutions.
• Contribute to in-store merchandising and visual presentation standards.
• Manage daily store opening and closing procedures, ensuring operational readiness.
• Process transactions accurately and efficiently using the POS system.
• Participate in inventory counts and stock management processes.
• Provide feedback to management on customer trends and operational improvements.
• Undertake remote administrative tasks such as scheduling, reporting, and communication as required by management.

Requirements

• Proven experience in a customer-facing retail role, with at least 3 years demonstrating leadership potential.
• Exceptional interpersonal and communication skills, with a genuine passion for helping customers.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Experience in training or mentoring team members is highly desirable.
• Familiarity with POS systems and basic inventory management.
• Ability to work effectively both independently and as part of a team.
• Comfortable with a hybrid work model, balancing in-store duties with remote responsibilities.
• A positive attitude and a commitment to exceeding customer expectations.
• High school diploma or equivalent; further education in business or retail is a plus.
• Availability to work flexible hours, including weekends and some public holidays.

Benefits

This position offers a competitive annual salary of ZAR , along with benefits such as performance-based incentives, extensive product training, employee discounts, health insurance options, and opportunities for career growth within our client's organization.