Lead Massage Therapist & Spa Operations Manager

Placements24; Vereeniging; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Bonuses

Staff discounts

Professional development

Provident fund

Medical scheme

Career progression

Job summary

Placements24 in Vereeniging seeks an experienced Lead Massage Therapist and Spa Operations Manager. You will deliver a range of massage therapies while steering day-to-day spa operations, staff performance, and guest experience to a premium standard.

You will lead therapists, manage scheduling, inventory and client care, ensuring a tranquil, high-end environment that supports brand excellence and growth.

Qualifications

• Qualified and certified Massage Therapist with proficiency in multiple modalities.
• Minimum 5 years as a Massage Therapist, with at least 2 years in supervision or management.
• Proven spa operations management experience, including staff supervision.
• Strong knowledge of anatomy, physiology and kinesiology.
• Excellent communication, leadership and interpersonal skills.

Responsibilities

• Perform Swedish, deep tissue, sports and aromatherapy massage.
• Lead and train a team of massage therapists and oversee spa operations.
• Schedule staff, manage client bookings and inventory control.
• Maintain impeccable cleanliness, hygiene and presentation.
• Oversee client relationships, inquiries and service issues.
• Drive retail sales and ensure target achievement.
• Implement spa policies and stay updated on industry trends.
• Contribute to a superior guest experience and brand image.

Skills

Massage therapy

Leadership

Customer service

Communication

Education

Certified Massage Therapist

Tools

Spa management software

POS systems

Job description

About the Role

Our client is seeking an experienced and highly motivated Lead Massage Therapist and Spa Operations Manager for their luxury wellness spa in **Vereeniging**. This dual role requires a candidate with exceptional therapeutic massage skills, coupled with proven management capabilities.

You will be responsible for both providing high-quality massage and wellness treatments to clients and overseeing the day-to-day operations of the spa, ensuring a seamless and luxurious experience for all guests. The ideal candidate will have a deep understanding of various massage modalities, client care, and spa management best practices. This is a key position within our **Vereeniging** establishment, driving service excellence, staff performance, and operational efficiency. You will lead a team of therapists, manage inventory, schedule appointments, and maintain the highest standards of cleanliness and ambiance. We are looking for a passionate individual who can blend hands‑on therapeutic work with strong leadership to contribute to the continued success and growth of the spa. Your expertise in client management and your ability to foster a positive team environment will be crucial. The role offers a unique blend of direct client care and strategic operational oversight, making it an exciting challenge for a seasoned wellness professional. The spa is committed to providing a tranquil and rejuvenating escape for its clientele, and this role is central to fulfilling that promise.

Key Responsibilities

• Perform a variety of therapeutic massage treatments, including Swedish, deep tissue, sports, and aromatherapy massage.
• Conduct client assessments to determine needs and tailor massage techniques accordingly.
• Manage spa operations, including staff scheduling, client bookings, and inventory control.
• Lead and train a team of massage therapists, ensuring consistent service quality and professional conduct.
• Maintain impeccable standards of cleanliness, hygiene, and presentation throughout the spa.
• Manage client relationships, handle inquiries, and resolve any service-related issues promptly.
• Oversee retail sales of spa products and ensure target achievement.
• Implement and monitor spa policies and procedures to ensure smooth operations.
• Stay updated on industry trends and introduce new treatments or services as appropriate.
• Contribute to the overall positive guest experience and brand image of the **Vereeniging** spa.

Requirements

• Qualified and certified Massage Therapist with proficiency in multiple modalities.
• Minimum of 5 years of experience as a Massage Therapist, with at least 2 years in a supervisory or management role.
• Proven experience in spa operations management, including staff supervision and client service.
• Strong knowledge of anatomy, physiology, and kinesiology.
• Excellent communication, leadership, and interpersonal skills.
• Demonstrated ability to manage a team and drive performance.
• Proficiency in spa management software and POS systems.
• A passion for wellness, client care, and maintaining a high-end spa environment in **Vereeniging**.
• Ability to work flexible hours, including weekends and public holidays.
• First Aid certification is an advantage.

Benefits

• Competitive annual salary of ** ** Rands.
• Performance-based bonuses and commission on retail sales.
• Access to professional development and advanced training opportunities.
• Significant discounts on spa services and products for employees.
• A supportive and harmonious work environment.
• Opportunities for career progression within the spa industry.
• Contribution to provident fund and medical scheme.