Lead Massage Therapist & Spa Manager

Placements24; Durban; On-site; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Staff discounts

Training and development

Complimentary spa services

Job summary

Placements24 in Durban seeks a Lead Massage Therapist & Spa Manager to deliver expert massage treatments and oversee daily spa operations. The role combines high-level massage therapy with team leadership and operational management in a prestigious Durban spa.

The ideal candidate has 7+ years in massage therapy, 2+ years in supervision, advanced modality certifications, and strong leadership with a focus on client satisfaction. SAP software proficiency and POS experience are preferred.

Qualifications

• 7+ years as a professional massage therapist.
• Minimum 2 years in a supervisory or management role.
• Advanced certifications in multiple massage modalities.
• Strong leadership and client-service focus.

Responsibilities

• Perform a wide range of massage therapies including Swedish, deep tissue, sports massage, and hot stone.
• Manage spa staff, including scheduling, training, performance evaluations, and fostering a positive team environment.
• Oversee daily spa operations, ensuring smooth service delivery and high cleanliness/presentation standards.
• Manage inventory of spa products and supplies, place orders, and maintain cost controls.

Skills

Leadership

Massage therapy

Spa management

Customer service

Staff training

Education

Advanced massage certifications

Tools

Spa software

POS systems

Job description

About the Role

Our client, a prestigious spa in the heart of Durban , is seeking a highly skilled and experienced Lead Massage Therapist & Spa Manager . This dual role requires a professional who excels in both providing therapeutic massage treatments and overseeing daily spa operations. You will be responsible for ensuring exceptional client service, managing a team of therapists, maintaining inventory, and upholding the spa's reputation for excellence. The ideal candidate possesses strong leadership qualities, a deep understanding of various massage modalities, and a passion for creating a tranquil and rejuvenating client experience within a thriving Durban setting.

Key Responsibilities

• Perform a wide range of massage therapies, including Swedish, deep tissue, sports massage, and hot stone treatments.
• Manage spa staff, including scheduling, training, performance evaluations, and fostering a positive team environment.
• Oversee daily spa operations, ensuring smooth service delivery and adherence to high standards of cleanliness and presentation.
• Manage inventory of spa products and supplies, placing orders as needed and maintaining cost controls.
• Develop and implement spa promotions and client loyalty programs to drive business growth.

Requirements

• A minimum of 7 years of experience as a professional Massage Therapist, with at least 2 years in a supervisory or management role.
• Advanced certifications in multiple massage modalities and deep understanding of anatomy and physiology.
• Demonstrated leadership, team management, and conflict resolution skills.
• Excellent customer service and communication abilities, with a focus on client satisfaction.
• Proficiency in spa management software and point-of-sale systems.

Benefits

• Competitive annual salary with service and retail commission opportunities.
• Comprehensive medical aid and retirement fund contributions.
• Opportunity to lead a team in a beautiful, established Durban spa.
• Extensive training and professional development in advanced therapies.
• Complimentary spa services and product discounts.