Lead Massage Therapist & Wellness Coordinator

Placements24; Durban; On-site; ZAR 520,000 - 720,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Training

Spa discounts

Coastal setting

Health insurance

Retirement plan

Job summary

Placements24 is assisting a premier spa and wellness retreat in Durban. The Lead Massage Therapist and Wellness Coordinator will oversee a team of therapists, provide advanced treatments, and coordinate wellness programs to enhance guest experiences.

The role emphasizes tranquil service delivery, staff development, and maintaining high standards of practice in a luxurious coastal setting.

Qualifications

• Diploma/certificate in Massage Therapy is mandatory.
• Minimum 7 years as a Massage Therapist with 2+ years in a supervisory role.
• Expertise in multiple massage modalities and anatomy/physiology knowledge.
• Strong interpersonal and client service skills.
• Proven leadership and team-management ability.
• Excellent organizational and time-management skills.
• Experience with spa management software.

Responsibilities

• Provide a wide range of massage treatments including deep tissue, Swedish, sports, and hot stone.
• Assess clients and design personalized treatment plans.
• Lead and mentor the massage team with training and performance feedback.
• Coordinate wellness activities, workshops, and events.
• Manage inventory of spa supplies and ensure stock levels.
• Maintain client records and ensure health & safety compliance.
• Develop new massage techniques and spa packages.

Skills

Leadership

Massage modalities

Client service

Team mentoring

Spa scheduling

Education

Diploma in Massage Therapy

Tools

Spa management software

Job description

About the Role

Our client, a prestigious spa and wellness retreat located in the heart of Durban , is actively seeking a highly skilled and motivated Lead Massage Therapist and Wellness Coordinator. This senior position requires an individual with extensive experience in various massage modalities, a passion for holistic wellness, and strong leadership capabilities. You will be responsible for providing exceptional therapeutic massage services to clients, as well as overseeing the daily operations of the therapy team and coordinating wellness programs. The ideal candidate will be adept at creating a serene and healing environment, ensuring client satisfaction, and contributing to the spa’s reputation for excellence. This role offers a fantastic opportunity to influence guest experiences and contribute to the strategic development of wellness offerings in a beautiful coastal setting. We are looking for someone who embodies tranquility and professionalism, guiding both clients and staff towards optimal well-being. Your role will involve ensuring that all therapists adhere to the highest standards of practice.

Key Responsibilities

• Provide a comprehensive range of therapeutic massage treatments, including deep tissue, Swedish, sports, and hot stone massage.
• Conduct client assessments to understand their needs and develop personalized treatment plans.
• Lead and mentor a team of massage therapists, providing training, support, and performance feedback.
• Coordinate and schedule wellness activities, workshops, and special client events.
• Manage inventory of massage oils, lotions, and other spa supplies, ensuring adequate stock levels.
• Maintain meticulous client records and ensure compliance with all health and safety regulations.
• Assist in developing and implementing new massage techniques and spa packages.
• Handle client inquiries, bookings, and address any concerns to ensure exceptional service delivery.
• Uphold the tranquil atmosphere and pristine condition of all treatment rooms and spa areas.

Requirements

• A recognized diploma or certification in Massage Therapy is mandatory.
• A minimum of 7 years of professional experience as a Massage Therapist, with at least 2 years in a supervisory or lead role.
• Expertise in multiple massage modalities and a deep understanding of anatomy and physiology.
• Excellent interpersonal, communication, and client service skills.
• Proven ability to lead, motivate, and manage a team.
• Strong organizational and time management skills.
• Proficiency in using spa management software for scheduling and client records.
• A calm, empathetic, and professional demeanor.
• Availability to work flexible hours, including weekends, in Durban .

Benefits

• Our client offers a competitive salary package, reflecting the seniority of this role.
• Employees are entitled to performance-based bonuses and opportunities for commission.
• Access to ongoing professional development and specialized training in advanced massage techniques and spa management is provided.
• You will enjoy significant discounts on spa services and products.
• The role comes with the opportunity to work in a luxurious and relaxing environment in Durban , KwaZulu-Natal .
• A supportive team culture and clear pathways for career advancement within the wellness industry are guaranteed.
• Health insurance benefits and a retirement savings plan are also part of the comprehensive compensation package.