Lead Massage Therapist and Wellness Coordinator

Placements24; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary package

Leadership role in a skilled team

Advanced training and certifications

Staff discounts on spa services and产品

Supportive work environment

Performance-based incentives

Job summary

Placements24 in Cape Town seeks a Lead Massage Therapist and Wellness Coordinator to lead a team of therapists, coordinate daily operations, and deliver our signature wellness programs. You will mentor junior therapists, develop protocols, and ensure exceptional client experiences at our state-of-the-art clinic.

The role requires a minimum of 6 years in massage therapy with 2+ years in leadership, a relevant diploma, and SA registration.

Qualifications

• 6+ years of massage therapy experience, including 2+ years in a supervisory role.
• Diploma from an accredited massage therapy institution.
• Current registration/licensing as required by SA health authorities.
• Proven leadership and team management skills.
• Excellent communication with a client-centric focus.
• Ability to work flexible hours, including weekends in Cape Town.

Responsibilities

• Perform diverse massage techniques tailored to client needs.
• Lead and mentor a team of therapists with training and feedback.
• Develop and implement new massage and wellness protocols.
• Manage appointment scheduling to optimize resources.
• Conduct initial consultations and assess health goals.
• Maintain detailed client records and treatment plans.
• Ensure hygiene and upkeep of treatment rooms.
• Collaborate with wellness professionals for integrated plans.
• Assist with inventory of oils and supplies.
• Uphold wellness philosophy and service standards.

Skills

Advanced massage therapy

Leadership

Client care

Wellness coordination

Staff mentoring

Education

Diploma in Massage Therapy

Job description

About the Role

Our client, a highly regarded wellness retreat situated in the picturesque coastal city of Cape Town, Western Cape , is actively searching for an experienced and dynamic Lead Massage Therapist and Wellness Coordinator. This pivotal role demands a blend of exceptional therapeutic skills, strong leadership qualities, and a passion for creating holistic wellness experiences for clients. As the Lead Therapist, you will not only provide outstanding massage services but also play a crucial role in coordinating daily operations, mentoring junior therapists, and ensuring the consistent delivery of our client's signature wellness programs. This is an exciting opportunity to shape the therapeutic offerings of a leading establishment in Cape Town 's thriving wellness industry, contributing directly to the client's reputation for excellence. You will be working from our beautiful facility in Cape Town , offering a hands-on, client-focused experience. This is a non-remote position, requiring your full presence at our state-of-the-art clinic.

Key Responsibilities

• Perform a diverse range of therapeutic massage techniques, including Swedish, deep tissue, sports massage, and hot stone therapy, tailoring treatments to individual client needs.
• Lead and mentor a team of massage therapists, providing guidance, training, and performance feedback to ensure high-quality service delivery.
• Develop and implement new massage and wellness protocols to enhance the client experience and service portfolio.
• Manage the scheduling of appointments for therapists, ensuring optimal utilization of resources and client satisfaction.
• Conduct initial consultations with clients to assess their needs, health history, and therapeutic goals.
• Maintain meticulous client records, including treatment plans, progress notes, and any contraindications.
• Ensure the treatment rooms are impeccably clean, well-stocked, and maintain the highest standards of hygiene.
• Collaborate with other wellness professionals within the facility to offer integrated treatment plans.
• Assist in managing inventory of massage oils, lotions, and other consumable supplies.
• Uphold and promote the company's wellness philosophy and service standards.
• Respond to client inquiries and concerns with professionalism and empathy.

Requirements

• A minimum of 6 years of experience as a qualified Massage Therapist, with at least 2 years in a supervisory or lead role.
• A comprehensive understanding and practical application of various massage modalities.
• A diploma or equivalent qualification from an accredited massage therapy institution.
• Current registration and/or licensing as required by South African health authorities.
• Proven leadership and team management skills.
• Excellent communication and interpersonal abilities, with a strong focus on client care.
• Proficiency in record-keeping and basic administrative tasks.
• A deep commitment to maintaining professional standards and continuous learning in therapeutic practices.
• Ability to work flexible hours, including weekends, as required by the business needs in Cape Town .
• A genuine passion for health, wellness, and client well-being.

Benefits

• An attractive salary package reflecting your expertise and leadership capabilities.
• Opportunity to lead a talented team and influence wellness service development.
• Access to advanced training and certifications in specialized massage therapies.
• Generous employee discounts on all spa services and products offered at our Cape Town location.
• A supportive and inspiring work environment dedicated to holistic health.
• Potential for performance-based incentives and bonuses.