Luxury Concierge Lead — Guest Experience & Partnerships

Placements24; Gqeberha; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Career growth opportunities

Collaborative work environment

Job summary

Placements24 in Port Elizabeth is seeking a sophisticated Concierge Services Manager to lead a concierge team at a premier establishment. You will anticipate guest needs and fulfill requests with utmost professionalism and discretion, delivering personalized experiences that create lasting impressions.

You will manage a team, establish partnerships with local vendors, and ensure the highest standards of service, hospitality excellence, and seamless guest journeys in a luxury setting.

Qualifications

• Experience in concierge or guest services management, preferably in luxury hospitality.
• Deep knowledge of Port Elizabeth attractions, dining, and transport.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to stay composed and professional under pressure.
• Proven leadership and service-excellence passion.

Responsibilities

• Lead and coach the concierge team with training and feedback.
• Oversee guest requests, reservations, and local activity arrangements.
• Develop relationships with vendors, tour operators, and service providers.
• Maintain high standards of quality, efficiency, and guest satisfaction.
• Manage the concierge department budget and resources.

Skills

Leadership

Guest services

Customer service

Vendor relations

Problem solving

Communication

Job description

Placements24 in Port Elizabeth is seeking a sophisticated Concierge Services Manager to lead a concierge team at a premier establishment. You will anticipate guest needs and fulfill requests with utmost professionalism and discretion, delivering personalized experiences that create lasting impressions.

You will manage a team, establish partnerships with local vendors, and ensure the highest standards of service, hospitality excellence, and seamless guest journeys in a luxury setting.