Lead Hotel Housekeeper - Luxury Resorts

Placements24; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Staff meals

Discounted accommodation rates

Career growth opportunities

Job summary

Placements24 in Cape Town seeks an experienced Lead Hotel Housekeeper to oversee the daily operations of the housekeeping department, ensuring immaculate rooms, suites and public areas while upholding luxury standards.

You will lead a team of attendants, coordinate with Front Office and Maintenance, and drive training, schedules and compliance with health and safety regulations to deliver outstanding guest experiences.

Qualifications

• Proven supervisory/management experience in hotel housekeeping (4- or 5-star preferred).
• Deep knowledge of hotel cleaning procedures and chemical safety.
• Strong leadership, organizational and time-management abilities.
• Excellent interpersonal and communication skills with diverse teams.
• Meticulous attention to detail and high presentation standards.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in English; knowledge of other local languages is an asset.
• Commitment to exceptional guest service.

Responsibilities

• Supervise and manage day-to-day housekeeping team activities (room attendants, linen attendants, public area cleaners).
• Develop and implement cleaning standards to meet the highest cleanliness and hygiene levels.
• Conduct regular inspections of guest rooms and common areas; rectify deficiencies promptly.
• Manage inventory of linens, supplies, and guest amenities; ensure stock control and timely ordering.
• Train and mentor housekeeping staff; foster a culture of excellence and continuous improvement.
• Coordinate with Front Office and Maintenance to handle guest requests and maintenance issues.
• Ensure adherence to health, safety, and fire regulations within housekeeping.
• Prepare daily work assignments, schedules, and duty rosters for the team.
• Handle guest feedback and complaints related to housekeeping with professionalism.

Skills

Leadership

Organizational skills

Time management

Interpersonal skills

English proficiency

Job description

About the Role

Our client, a prestigious hotel group operating in the vibrant city of Cape Town, Western Cape , is seeking an experienced and dynamic Lead Hotel Housekeeper. This pivotal role is responsible for overseeing the daily operations of the housekeeping department, ensuring immaculate presentation and exceptional guest experiences across all rooms, suites, and public areas. The ideal candidate will possess a keen eye for detail, exceptional leadership capabilities, and a deep understanding of luxury hospitality standards. You will be instrumental in maintaining the hotel's reputation for cleanliness and comfort, leading a team of dedicated housekeeping professionals. This position requires a proactive individual who thrives in a fast-paced environment and is passionate about delivering unparalleled service in a Cape Town setting.

Key Responsibilities

• Supervise and manage the day-to-day activities of the housekeeping team, including room attendants, linen attendants, and public area cleaners.
• Develop and implement rigorous cleaning standards and procedures to ensure all guest rooms and public spaces meet the highest levels of cleanliness and hygiene.
• Conduct regular inspections of guest rooms and common areas, identifying and rectifying any deficiencies promptly.
• Manage the inventory of linens, cleaning supplies, and guest amenities, ensuring efficient stock control and timely ordering.
• Train and mentor new and existing housekeeping staff, fostering a culture of excellence, teamwork, and continuous improvement.
• Coordinate with the Front Office and Maintenance departments to ensure guest requests are handled efficiently and any maintenance issues are reported and resolved.
• Implement and monitor adherence to health, safety, and fire regulations within the housekeeping department.
• Prepare daily work assignments, schedules, and duty rosters for the housekeeping team.
• Handle guest feedback and complaints related to housekeeping services with professionalism and efficiency.

Requirements

• Proven experience in a supervisory or management role within a hotel housekeeping department, preferably in a 4-star or 5-star establishment.
• In-depth knowledge of hotel cleaning procedures, techniques, and the safe use of cleaning chemicals and equipment.
• Strong leadership, organizational, and time management skills.
• Excellent interpersonal and communication skills, with the ability to motivate and manage a diverse team.
• A meticulous attention to detail and a passion for maintaining high standards of presentation.
• Ability to work flexible hours, including weekends and public holidays, as required by the hospitality industry.
• Proficiency in English.
• Knowledge of other local languages spoken in Cape Town would be an asset.
• A commitment to providing exceptional guest service.

Benefits

Our client offers a competitive salary package, reflective of your experience and expertise, along with excellent benefits. This includes opportunities for career growth within a globally recognized hotel brand. You will work in a stimulating and beautiful environment in Cape Town , with access to staff meals and potentially discounted accommodation rates. The company is committed to employee development and provides ongoing training. Join a team that values professionalism, dedication, and a passion for hospitality excellence.