Executive Suite Housekeeping Manager

Placements24; Sandton; On-site; ZAR 900,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

International training

Free accommodation & F&B discounts

Bonuses

Uniforms allowance

Job summary

Placements24 in Sandton seeks an Executive Suite Housekeeping Manager for a prestigious luxury hotel. You will lead the department, uphold exceptional cleanliness, and drive guest satisfaction in high-end suites and public areas.

The role requires extensive luxury housekeeping expertise, strong leadership, and budget oversight, with a focus on quality, safety, and guest experience in a 5-star setting.

Qualifications

• Minimum 6 years in housekeeping management, with 3+ years in supervision in a luxury property.
• Proven track record leading diverse teams under pressure.
• Exceptional knowledge of luxury housekeeping standards and techniques.
• Understanding of hotel operations, guest services, health and safety regulations.

Responsibilities

• Direct and manage daily housekeeping operations for executive suites and premium spaces.
• Develop and enforce stringent cleaning, sanitation, and presentation standards.
• Supervise, train, mentor, and evaluate housekeeping staff.
• Manage inventory of linens, amenities, supplies, and equipment with cost control.
• Conduct inspections to ensure luxury standards and address deficiencies.
• Oversee infection control protocols and safe chemical handling.
• Coordinate with Front Office and Maintenance for seamless guest experiences.
• Develop and manage departmental budget and expenses.
• Maintain records of activities, staff schedules, and guest feedback.

Skills

Executive leadership

Luxury housekeeping

Staff training

Budget management

Communication

Tools

Housekeeping software

MS Office

Job description

About the Role

Our client, a prestigious hospitality group renowned for its luxury accommodations in Sandton, Gauteng , is seeking an experienced and sophisticated Executive Suite Housekeeping Manager. This leadership role demands a keen eye for detail, exceptional service standards, and the ability to manage a team dedicated to maintaining the immaculate condition of high-end suites and exclusive guest areas. The manager will be responsible for overseeing all aspects of housekeeping operations, ensuring unparalleled cleanliness, hygiene, and presentation, aligned with the brand's commitment to luxury and guest satisfaction. This is a key position within the hotel's operations, requiring a refined professional with extensive experience in luxury environments.

Key Responsibilities

• Direct and manage the daily operations of the housekeeping department, focusing on executive suites and premium guest areas.
• Develop, implement, and maintain stringent cleaning, dusting, and sanitation standards to exceed guest expectations.
• Supervise, train, mentor, and evaluate the performance of housekeeping staff, fostering a culture of excellence and attention to detail.
• Manage inventory of linens, amenities, cleaning supplies, and equipment, ensuring optimal stock levels and cost control.
• Conduct regular inspections of suites and public areas to ensure adherence to luxury standards, identifying and rectifying any deficiencies promptly.
• Oversee the implementation of infection control protocols and the safe use of cleaning chemicals and equipment.
• Coordinate with other departments, such as Front Office and Maintenance, to ensure seamless guest experiences and address any room-related issues.
• Develop and manage the departmental budget, controlling expenses while maintaining service quality.
• Maintain comprehensive records of housekeeping activities, staff schedules, inventory, and guest feedback.
• Stay updated on the latest trends and best practices in luxury hotel housekeeping and implement innovative solutions.

Requirements

• Minimum of 6 years of progressive experience in housekeeping management, with at least 3 years in a supervisory or managerial role within a 5-star hotel or luxury property.
• Proven track record of leading and motivating diverse teams in a high-pressure environment.
• Exceptional knowledge of luxury housekeeping standards, cleaning techniques, and stain removal.
• Strong understanding of hotel operations, guest services, and relevant health and safety regulations.
• Excellent organizational, time management, and problem-solving skills.
• Impeccable presentation and strong interpersonal and communication skills.
• Proficiency in housekeeping management software and MS Office.
• Ability to work flexible hours, including weekends and public holidays, as required by the hospitality industry.
• A passion for delivering superior guest experiences and maintaining brand standards.
• Must be based in or willing to relocate to the Sandton area.

Benefits

• An outstanding annual salary of R.
• Comprehensive health, dental, and vision insurance plans.
• Generous retirement savings plan with company matching.
• Opportunities for international training and career advancement within the group.
• Complimentary accommodation and F&B discounts at group properties.
• Performance-based bonuses and recognition programs.
• Uniforms and professional grooming allowances provided.
• A dynamic and rewarding work environment in the heart of Gauteng 's business district.