Executive Housekeeper

Placements24; Pietermaritzburg; Sur place; ZAR 350 000 - 520 000; Plein temps

Avantages offerts par ce poste

Staff accommodation may be available

Employee discounts on hotel services

Health and wellness programs

Development opportunities

Résumé du poste

Placements24, on behalf of a premier hospitality group, seeks an Executive Housekeeper to oversee all housekeeping operations in Pietermaritzburg, KwaZulu-Natal. The role demands strong leadership, attention to detail and a hands-on approach to motivate staff and maintain pristine guest environments.

The successful candidate will manage a diverse team, optimize efficiency, and ensure exceptional cleanliness and guest satisfaction across rooms and public areas.

Qualifications

• Minimum 5 years in hotel housekeeping supervisory role.
• Experience in 4- or 5-star establishments is preferred.
• Strong leadership and guest-service focus.
• Proficiency with housekeeping software and standard office apps.
• Willingness to work weekends and holidays when required.

Responsabilités

• Develop and implement housekeeping policies and procedures to ensure quality.
• Lead, train, and supervise staff; conduct performance reviews.
• Oversee inventory for linens, supplies, and amenities with cost control.
• Inspect guest rooms and public areas for cleanliness and safety.
• Coordinate with Front Desk and Maintenance to resolve requests.
• Manage the housekeeping budget including labor and supplies.
• Ensure compliance with health, safety, and sanitation regulations.
• Partner with Engineering on preventative maintenance programs.
• Address guest feedback professionally and promptly.
• Stay updated on industry trends and best practices.

Connaissances

Team leadership

Attention to detail

Organizational skills

Communication skills

Housekeeping software

Formation

Diploma in Hospitality Management

Outils

Housekeeping software

Description du poste

About the Role

Our client, a premier hospitality group, is seeking a highly experienced and meticulous Executive Housekeeper to oversee all housekeeping operations at their prestigious establishment in **Pietermaritzburg, KwaZulu-Natal**. This is a critical role that demands exceptional leadership, a keen eye for detail, and a commitment to maintaining the highest standards of cleanliness, comfort, and guest satisfaction. The successful candidate will be responsible for managing a diverse team, optimizing departmental efficiency, and ensuring that every guest experience is memorable for its pristine environment. This role requires a hands‑on approach, with the ability to inspire and motivate staff to achieve excellence consistently. The ideal candidate will have a proven track record in luxury hotel housekeeping management and a passion for creating flawless guest environments. We are looking for someone who can uphold and elevate the hotel's reputation for quality and service.

Key Responsibilities

• Develop and implement comprehensive housekeeping policies and procedures to ensure consistent quality and efficiency.
• Manage, train, and supervise the housekeeping staff, including assigning duties, monitoring performance, and conducting regular performance reviews.
• Oversee inventory management for linens, cleaning supplies, and guest amenities, ensuring cost-effective procurement and utilization.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and safety standards.
• Coordinate with other hotel departments, such as Front Desk and Maintenance, to address guest requests and resolve issues promptly.
• Manage the budget for the housekeeping department, including labor costs, supply expenses, and capital expenditures.
• Ensure compliance with all health, safety, and sanitation regulations.
• Develop and maintain a preventative maintenance program for guest rooms and public areas in collaboration with the engineering department.
• Handle guest feedback and complaints related to housekeeping services with professionalism and efficiency.
• Stay abreast of industry trends and best practices in housekeeping management.

Requirements

• Minimum of 5 years of experience in a supervisory or management role within hotel housekeeping, preferably in a 4 or 5-star establishment.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Exceptional attention to detail and a strong commitment to maintaining high standards of cleanliness.
• Excellent organizational and time management skills.
• Proficiency in housekeeping management software and standard office applications.
• Strong understanding of cleaning chemicals, equipment, and sanitation best practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff.
• A passion for the hospitality industry and a dedication to guest service excellence.
• Ability to work flexible hours, including weekends and holidays, as required by business needs in **Pietermaritzburg**.
• A relevant qualification in Hospitality Management or a related field is advantageous.

Benefits

• Competitive annual salary of R .
• Comprehensive health and wellness programs.
• Opportunities for professional development and career advancement within a reputable hospitality group.
• Staff accommodation may be available.
• Employee discounts on hotel services and amenities.
• A dynamic and supportive work environment committed to employee well‑being.
• The chance to work in a beautiful and historic location.