Lead F&B Service Supervisor - Guest Experience & Coaching

Village n Life; Cape Town; On-site; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Staff accommodation options

Career development opportunities

Remuneration aligned with experience

Job summary

The Bay Hotel, Camps Bay, part of Village n Life, is seeking a Food & Beverage Service Supervisor to lead daily service across restaurant, bar and poolside outlets. This hands-on role requires strong leadership, guest focus and the ability to manage shifts and maintain standards during peak times.

You will work closely with F&B management, kitchen and other departments to ensure smooth service, guest satisfaction and compliance with hygiene and safety protocols, while coaching staff and

Qualifications

• Grade 12 or equivalent; hospitality qualification advantageous.
• Minimum two years' food & beverage experience in a hotel, including supervisory or senior waiter responsibilities.
• Experience with POS systems, stock control, cash-ups and basic operational reporting.
• Opera experience advantageous.

Responsibilities

• Oversee daily F&B service across restaurant, bar and poolside outlets.
• Lead shift briefings, allocate duties and prep teams.
• Maintain service standards and staff grooming.
• Welcome guests and handle reservations; respond to feedback.
• Coordinate with kitchen, reception and other departments.
• Train and coach team; track training records.
• Assist with rosters, attendance, and shift handovers.
• Ensure accurate billing, POS transactions and reconciliations.
• Monitor stock, beverage controls, wastage; report variances.
• Promote menu items and hotel offerings to support sales.
• Ensure food safety, hygiene, alcohol service, health & safety.
• Support service for functions and events.
• Report issues and ensure compliance with procedures.

Skills

Leadership

Guest relations

Communication

Education

Grade 12 or equivalent

Hospitality qualification (advantageous)

Tools

POS systems

Opera experience

Job description

The Bay Hotel, Camps Bay, part of Village n Life, is seeking a Food & Beverage Service Supervisor to lead daily service across restaurant, bar and poolside outlets. This hands-on role requires strong leadership, guest focus and the ability to manage shifts and maintain standards during peak times.

You will work closely with F&B management, kitchen and other departments to ensure smooth service, guest satisfaction and compliance with hygiene and safety protocols, while coaching staff and