Executive Housekeeper: Lead Rooms & Guest Experience

Village n Life; Cape Town; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Staff housing options

Staff facilities access

Competitive remuneration

Job summary

The Bay Hotel in Camps Bay, Cape Town, part of Village n Life, is seeking an Executive Housekeeper to lead the housekeeping department and ensure guest rooms, public areas and back-of-house facilities meet the highest standards of cleanliness and presentation.

Reporting to the Rooms Division Manager, you will manage staffing, rosters and stock, work closely with Front Office and Maintenance, and uphold hygiene, safety and cost-control while delivering exceptional guest experiences.

Qualifications

• Matric or equivalent.
• Minimum 5 years’ housekeeping experience in a hotel environment, including at least 2 years in a management or senior supervisory position.
• Experience in workforce planning, staff scheduling, labour productivity and departmental cost control.
• Strong leadership skills, including staff training, coaching, performance management and employee relations.
• Computer literacy and familiarity with hotel property management systems.

Responsibilities

• Take full responsibility for housekeeping operations, departmental standards and performance.
• Lead, train and develop the housekeeping team, ensuring accountability and consistent performance.
• Plan staffing, duty rosters and room allocations according to occupancy, arrivals and departures.
• Oversee cleanliness and presentation standards across guest rooms, public areas and back‑of‑house facilities.
• Conduct regular room inspections and ensure corrective action where standards are not met.
• Coordinate with Front Office to ensure accurate room status reporting and timely room readiness.
• Work with Maintenance to identify and resolve defects, repairs and preventative maintenance requirements.
• Manage linen, laundry, guest amenities, cleaning supplies, equipment and departmental stock.
• Monitor labour costs, overtime, productivity and departmental expenditure against budget.
• Oversee deep‑cleaning schedules and the ongoing care of furniture, fittings and hotel assets.
• Manage staff attendance, performance, training and disciplinary matters in accordance with company procedures.
• Respond to guest feedback and housekeeping‑related complaints promptly and professionally.
• Ensure compliance with hygiene, health and safety requirements.
• Identify opportunities to improve operational efficiency, housekeeping standards and team performance.

Skills

Leadership

Staff scheduling

Cost control

Room inspections

Staff training

Communication

Problem solving

Hygiene compliance

PMS familiarity

Education

Matric

Hospitality qualification

Tools

Hotel PMS

Job description

The Bay Hotel in Camps Bay, Cape Town, part of Village n Life, is seeking an Executive Housekeeper to lead the housekeeping department and ensure guest rooms, public areas and back-of-house facilities meet the highest standards of cleanliness and presentation.

Reporting to the Rooms Division Manager, you will manage staffing, rosters and stock, work closely with Front Office and Maintenance, and uphold hygiene, safety and cost-control while delivering exceptional guest experiences.