Food & Beverage Service Supervisor

JVR Software; Cape Town; Presencial; ZAR 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff accommodation

Descripción de la vacante

The Bay Hotel in Camps Bay, part of Village n Life, is seeking a Food & Beverage Service Supervisor to lead daily service across dining and drinks outlets in a busy beachfront hotel environment.

You will supervise shifts, coordinate with the kitchen and departments, train staff, manage reservations, ensure guest satisfaction and accurate billing, with opportunities for development.

Formación

• Grade 12 or equivalent; hospitality qualification is advantageous.
• Minimum two years' food & beverage experience in a hotel, including supervisory duties.
• Strong knowledge of restaurant and bar service, guest relations, and POS basics.

Responsabilidades

• Oversee daily food and beverage service across the hotel's restaurant, bar and poolside outlets.
• Lead shift briefings, allocate duties and ensure teams are prepared for service.
• Maintain service standards, outlet presentation and staff grooming.
• Welcome guests, oversee reservations and respond professionally to guest feedback.
• Coordinate with the kitchen, Reception and other departments to ensure efficient service.
• Train and coach team members, maintaining product knowledge and training records.
• Assist with staff rosters, attendance monitoring and shift handovers.
• Ensure accurate billing, POS transactions, cash-ups and daily reconciliations.
• Assist with stock takes, beverage controls, variance reporting and wastage monitoring.
• Promote menu items, daily specials and hotel offerings to support sales targets.
• Ensure compliance with food safety, hygiene, responsible alcohol service and health and safety requirements.
• Support food and beverage service for hotel functions and special events.
• Report operational issues and ensure compliance with company procedures and service standards.

Conocimientos

Leadership

Guest relations

FOH operations

POS systems

Educación

Grade 12

Hospitality qualification

Herramientas

Opera PMS

Descripción del empleo

This role forms part of the Food & Beverage team at The Bay Hotel, within the Village n Life hospitality group, based in Camps Bay, Cape Town.

Food & Beverage Service Supervisor

As Food & Beverage Service Supervisor, you'll help lead daily service across The Bay Hotel’s dining and drinks outlets, ensuring guests receive attentive, professional service in a busy beachfront hotel environment.

We're looking for a hands-on hospitality professional who enjoys leading people, interacting with guests and keeping service running efficiently. You'll need the confidence to manage a shift, support your team and maintain standards during busy service periods.

Working closely with Food & Beverage management, the kitchen and other hotel departments, you’ll take responsibility for service delivery, guest satisfaction and daily operational controls.

Key responsibilities

• Oversee daily food and beverage service across the hotel's restaurant, bar and poolside outlets
• Lead shift briefings, allocate duties and ensure teams are prepared for service
• Maintain service standards, outlet presentation and staff grooming
• Welcome guests, oversee reservations and respond professionally to guest feedback
• Coordinate with the kitchen, Reception and other departments to ensure efficient service
• Train and coach team members, maintaining product knowledge and training records
• Assist with staff rosters, attendance monitoring and shift handovers
• Ensure accurate billing, POS transactions, cash-ups and daily reconciliations
• Assist with stock takes, beverage controls, variance reporting and wastage monitoring
• Promote menu items, daily specials and hotel offerings to support sales targets
• Ensure compliance with food safety, hygiene, responsible alcohol service and health and safety requirements
• Support food and beverage service for hotel functions and special events
• Report operational issues and ensure compliance with company procedures and service standards

What we're looking for

• Grade 12 or equivalent; a hospitality qualification will be advantageous
• Minimum two years’ food and beverage experience in a hotel environment, including supervisory or senior waiter responsibilities
• Sound knowledge of restaurant and bar service, food and beverage operations and guest relations
• Strong leadership skills and the ability to supervise a team during busy service periods
• Good food, wine and beverage knowledge
• Experience with POS systems, stock control, cash-ups and basic operational reporting
• Confident communication, organisational and problem-solving skills
• Computer literacy, with Opera experience advantageous
• Willingness to work shifts, including weekends and public holidays

What we offer

• A hands-on supervisory role at The Bay Hotel in Camps Bay
• Career development and training opportunities within Village n Life
• Staff accommodation options, subject to availability
• Remuneration aligned with experience and responsibilities

If you have not heard from us within two weeks, please consider your application unsuccessful. We appreciate your interest and thank you for taking the time to apply.

Job Locations: Camps Bay

Job Categories: Food & Beverage

Job Types: Full-time

Experience Levels: Mid to Senior level

Job Properties: The Bay Hotel