Restaurant Service Supervisor - Lead Service & Guests

JVR Software; Cape Town; On-site; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Staff accommodation options

Career development opportunities

Training opportunities

Job summary

Bella’s Restaurant, Camps Bay Retreat, part of Village n Life, based in Camps Bay, Cape Town, seeks a Restaurant Service Supervisor to lead daily service across breakfast, lunch and dinner, ensuring guest satisfaction and seamless operations.

You’ll manage shifts, coach staff, coordinate with kitchen and reception, handle reservations, and maintain service standards, with emphasis on guest relations and accuracy of billing.

Qualifications

• Two years’ restaurant service experience in a hotel environment, including supervisory duties.
• Knowledge of restaurant service standards and guest relations.
• Experience with POS systems, cash-ups, and stock controls.
• Willingness to work weekends and public holidays.
• Computer literacy; Opera experience advantageous.

Responsibilities

• Supervise daily restaurant service across breakfast, lunch and dinner.
• Lead shift briefings, allocate duties and ensure the restaurant is prepared for each service.
• Maintain restaurant presentation, table settings, staff grooming and service standards.
• Welcome guests, manage reservations through Dineplan and attend to special requests.
• Build relationships with resident guests and recognise returning visitors.
• Coordinate with the kitchen and Reception teams to ensure efficient service and communication.
• Train and coach team members on service standards, menu knowledge and guest interaction.
• Assist with staff rosters, attendance monitoring, training records and shift handovers.
• Ensure accurate billing, POS transactions, cash-ups and daily reconciliations.
• Assist with stock control, stock takes, beverage variances and wastage monitoring.
• Support restaurant sales through knowledgeable menu recommendations and promotion of current offerings.
• Coordinate restaurant service for Day Retreats, special occasions and private dining arrangements.
• Ensure compliance with hygiene, food safety and health and safety requirements.
• Report maintenance concerns and ensure adherence to restaurant operating procedures.

Skills

Leadership

Supervisory experience

POS systems

Cash handling

Communication

Organization

Opera

Guest relations

Hospitality

Education

Grade 12 or equivalent

Hospitality qualification (advantage)

Tools

POS systems

Opera

Job description

Bella’s Restaurant, Camps Bay Retreat, part of Village n Life, based in Camps Bay, Cape Town, seeks a Restaurant Service Supervisor to lead daily service across breakfast, lunch and dinner, ensuring guest satisfaction and seamless operations.

You’ll manage shifts, coach staff, coordinate with kitchen and reception, handle reservations, and maintain service standards, with emphasis on guest relations and accuracy of billing.