Beachfront F&B Supervisor — Lead Service & Guest Experience

JVR Software; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Staff accommodation

Job summary

The Bay Hotel in Camps Bay, part of Village n Life, is seeking a Food & Beverage Service Supervisor to lead daily service across dining and drinks outlets in a busy beachfront hotel environment.

You will supervise shifts, coordinate with the kitchen and departments, train staff, manage reservations, ensure guest satisfaction and accurate billing, with opportunities for development.

Qualifications

• Grade 12 or equivalent; hospitality qualification is advantageous.
• Minimum two years' food & beverage experience in a hotel, including supervisory duties.
• Strong knowledge of restaurant and bar service, guest relations, and POS basics.

Responsibilities

• Oversee daily food and beverage service across the hotel's restaurant, bar and poolside outlets.
• Lead shift briefings, allocate duties and ensure teams are prepared for service.
• Maintain service standards, outlet presentation and staff grooming.
• Welcome guests, oversee reservations and respond professionally to guest feedback.
• Coordinate with the kitchen, Reception and other departments to ensure efficient service.
• Train and coach team members, maintaining product knowledge and training records.
• Assist with staff rosters, attendance monitoring and shift handovers.
• Ensure accurate billing, POS transactions, cash-ups and daily reconciliations.
• Assist with stock takes, beverage controls, variance reporting and wastage monitoring.
• Promote menu items, daily specials and hotel offerings to support sales targets.
• Ensure compliance with food safety, hygiene, responsible alcohol service and health and safety requirements.
• Support food and beverage service for hotel functions and special events.
• Report operational issues and ensure compliance with company procedures and service standards.

Skills

Leadership

Guest relations

FOH operations

POS systems

Education

Grade 12

Hospitality qualification

Tools

Opera PMS

Job description

The Bay Hotel in Camps Bay, part of Village n Life, is seeking a Food & Beverage Service Supervisor to lead daily service across dining and drinks outlets in a busy beachfront hotel environment.

You will supervise shifts, coordinate with the kitchen and departments, train staff, manage reservations, ensure guest satisfaction and accurate billing, with opportunities for development.