Beachfront F&B Service Supervisor

The Bay Hotel; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Staff accommodation options

Remuneration aligned with experience

Job summary

The Bay Hotel in Camps Bay, part of Village n Life, invites applications for a Food & Beverage Service Supervisor. You will lead daily service across the hotel’s restaurant, bar and poolside outlets, ensuring attentive, professional service in a busy beachfront setting.

You will manage shifts, support your team and maintain standards during peak times, working closely with management, kitchen and other departments to deliver excellent guest experiences.

Qualifications

• Grade 12 or equivalent; a hospitality qualification will be advantageous.
• Minimum two years' food and beverage experience in a hotel environment, including supervisory or senior waiter responsibilities.
• Strong knowledge of restaurant and bar service, food and beverage operations and guest relations.
• Confident communication, organisational and problem-solving skills.
• Experience with POS systems, stock control, cash-ups and basic operational reporting.
• Computer literacy, with Opera experience advantageous.

Responsibilities

• Oversee daily food and beverage service across the hotel's restaurant, bar and poolside outlets.
• Lead shift briefings, allocate duties and ensure teams are prepared for service.
• Maintain service standards, outlet presentation and staff grooming.
• Welcome guests, oversee reservations and respond professionally to guest feedback.
• Coordinate with the kitchen, Reception and other departments to ensure efficient service.
• Train and coach team members, maintaining product knowledge and training records.
• Assist with staff rosters, attendance monitoring and shift handovers.
• Ensure accurate billing, POS transactions, cash-ups and daily reconciliations.
• Assist with stocktakes, beverage controls, variance reporting and wastage monitoring.
• Promote menu items, daily specials and hotel offerings to support sales targets.
• Ensure compliance with food safety, hygiene, responsible alcohol service and health and safety requirements.

Skills

Leadership

Communication

Guest relations

Problem solving

Training and coaching

Organisational skills

Education

Grade 12 or equivalent

Hospitality qualification (advantageous)

Tools

POS systems

Opera

Job description

The Bay Hotel in Camps Bay, part of Village n Life, invites applications for a Food & Beverage Service Supervisor. You will lead daily service across the hotel’s restaurant, bar and poolside outlets, ensuring attentive, professional service in a busy beachfront setting.

You will manage shifts, support your team and maintain standards during peak times, working closely with management, kitchen and other departments to deliver excellent guest experiences.