F&B Manager — Lead Operations & Guest Experience

Village n Life; Cape Town; On-site; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Competitive remuneration aligned with

Growth opportunities within Village n'

Support from an established hospit

Job summary

Village n Life is seeking a Food & Beverage Manager to lead the full F&B operation at The Bay Hotel, Camps Bay. You’ll drive service standards, cost control and guest satisfaction, overseeing restaurant and bar operations and ensuring SOPs are followed seven days a week.

You’ll supervise service teams, manage budgets, payroll and HR processes, and partner with the wider property team to maintain a high-performing F&B environment and alignment with Village n Life concepts.

Qualifications

• 3–5 years’ experience in a similar role within a 4/5-star environment
• Strong knowledge of F&B operations and hospitality service standards
• Confident working knowledge of MS Office and Opera

Responsibilities

• Maintain reliable service standards in the restaurant and public-facing areas
• Oversee dining-room setup, daily operations and Front of House/Back of House coordination
• Communicate with service, kitchen and reception teams regarding reservations, events and arrivals
• Respond promptly and professionally to guest concerns
• Uphold hygiene, sanitation and safety regulations
• Control operational costs, monitor waste and maintain future-proof procedures
• Process payroll and maintain accurate departmental records
• Ensure staff operate within established standards and protocols
• Organise and supervise shifts, ensuring departmental coverage
• Manage Duty Manager shifts as the senior person on property when required
• Guide financial controls, budgets and cost-saving initiatives
• Sign off stock takes, gratuity allocations and Micros reports
• Run special events alongside the Events Manager
• Ensure all SOPs and company policies are followed
• Maintain strong working relationships with guests, suppliers and internal teams
• Oversee staff training records and ensure all evidence is up to date
• Prepare weekly rosters and ensure contractual hours are met
• Uphold grooming and uniform standards
• Conduct or support performance reviews and HR-related processes
• Maintain staff files, assist with disciplinary matters and ensure fair procedures
• Monitor budgets, payroll records and financial transactions
• Report on departmental performance, stock movement and staffing
• Maintain stock-control systems and sign off variance and beverage count reports
• Support monthly and annual budget targets through accurate tracking
• Sign off staff hours and payroll adjustments as required
• Produce management reports and sign off monthly income statements
• Maintain HR files for F&B staff and assist with HR-related tasks
• Manage the events store and ensure organisational accuracy
• Maintain knowledge of in-house guests and walk-in clientele

Skills

Leadership

Strong communication

Problem-solving

Education

Grade 12

Hotel school or accommodation-management training beneficial

Tools

MS Office

Opera

Job description

Village n Life is seeking a Food & Beverage Manager to lead the full F&B operation at The Bay Hotel, Camps Bay. You’ll drive service standards, cost control and guest satisfaction, overseeing restaurant and bar operations and ensuring SOPs are followed seven days a week.

You’ll supervise service teams, manage budgets, payroll and HR processes, and partner with the wider property team to maintain a high-performing F&B environment and alignment with Village n Life concepts.