Lead Cleaning Operations Coordinator

Placements24; Sandton; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary

Career growth

Job summary

Placements24 is seeking a Lead Cleaning Operations Coordinator in Sandton, Gauteng. You will manage daily cleaning operations across multiple client sites, develop schedules, monitor quality, and act as the bridge between staff, clients and management to ensure outstanding service.

The role requires strong organizational skills, attention to detail, and experience in cleaning operations within corporate environments. A hybrid work model and opportunities for development are offered.

Qualifications

• Experience in supervisory/coordinator roles in cleaning or facilities management.
• Strong organizational and time-management skills with multitasking ability.
• Excellent communication and client-facing skills.
• Knowledge of health and safety regulations in cleaning services.

Responsibilities

• Coordinate daily cleaning operations across client sites.
• Develop cleaning schedules and manage staffing levels.
• Conduct site inspections to ensure quality and client satisfaction.
• Serve as liaison between staff, clients and management.
• Train and mentor new cleaning staff.
• Monitor inventory and coordinate restocking with procurement.
• Ensure health, safety, and environmental compliance.
• Resolve operational issues and implement corrective actions.
• Maintain records of attendance, site visits, and feedback.
• Contribute to service improvement initiatives.

Skills

Cleaning operations

Supervisory experience

Client interaction

Scheduling software

Quality assurance

Team leadership

Tools

Scheduling software

Office applications

Job description

About the Role

Our client is looking for a proactive and experienced Lead Cleaning Operations Coordinator to manage and optimize cleaning services for a portfolio of prestigious clients in Sandton, Gauteng. This role is pivotal in ensuring seamless coordination between cleaning teams, clients, and management, focusing on service delivery excellence, quality assurance, and efficient resource allocation. You will be instrumental in scheduling, staff supervision, quality control, and client communication, ensuring all sites meet exceptional standards of cleanliness and hygiene. The ideal candidate possesses strong organizational skills, a keen eye for detail, and a solid understanding of cleaning operations within high-end commercial or corporate environments. This is an exciting opportunity to contribute to a leading service provider in the bustling Sandton business district.

Key Responsibilities

• Coordinate and oversee the daily operations of cleaning teams across multiple client sites in Sandton.
• Develop and manage cleaning schedules, ensuring optimal staffing levels and efficient resource allocation.
• Conduct regular site inspections to ensure cleaning quality, adherence to protocols, and client satisfaction.
• Act as a key liaison between cleaning staff, clients, and management, addressing concerns and providing timely updates.
• Train and mentor new cleaning staff on company procedures, safety guidelines, and service standards.
• Monitor inventory of cleaning supplies and equipment, coordinating with procurement for restocking.
• Ensure compliance with all health, safety, and environmental regulations.
• Assist in resolving operational issues and implementing corrective actions promptly.
• Maintain accurate records of staff attendance, site visits, and service quality feedback.
• Contribute to the development and implementation of service improvement initiatives.

Requirements

• Proven experience in a supervisory or coordination role within the cleaning services or facilities management industry.
• Strong understanding of cleaning operations, techniques, and best practices.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities.
• Effective communication and interpersonal skills, with experience in client interaction.
• Ability to lead and motivate a team of cleaning professionals.
• Proficiency in scheduling software and standard office applications.
• Detail-oriented with a strong commitment to quality and client satisfaction.
• Familiarity with health and safety regulations relevant to cleaning services.
• Ability to adapt to changing operational needs and work effectively in a hybrid model.
• Residency or ability to travel regular within the Sandton area.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Opportunities for professional development and career growth.
• Exposure to high-profile clients and commercial environments in Sandton.
• A dynamic and supportive work culture.
• Hybrid work arrangement offering flexibility.
• Contribution to maintaining prestigious corporate facilities.